I am the owner of several Wyze products: 6 cameras, robot vacuum, doorbell camera, smart outlets, and the Wyze Lock. The Lock is less than two years old (purchased in November 2022). We lost power due to a storm recently, and my network went down.
After re-storing all of my device connections, the only one that was not working was the Wyze Gateway (for the Lock). I spent many hours over a 3 day period trying to get the Gateway to connect to my network, to no avail. At one point, I actually got it to connect when I used a hot-spot on my iPhone (after reading one of the many, many, posts about this same problem on the internet). When I tried to update the network in the app to return the connection to my router’s WiFi, I was never able to get it to connect again.
The app finds the Gateway (using bluetooth, I believe) very quickly, but will never connect to the WiFi (I tried several times, with different settings, and different devices).
Today I spent another hour or more on the phone with Wyze support, They had no other suggestions, so they offered to look in to a Warranty replacement. I had to find my original proof of purchase (on THEIR website!), and then send them a picture of the back of the Gateway. All of this for them to tell me that it was OUT OF WARRANTY.
THANKS FOR NOTHING, WYZE. What a “Friend” we have in Wyze. HA!
Time to look for a more reliable company.