After 2 years the motor in my $130 Wyze Lock no longer works. Every time I try to open the lock with the app it just beeps at me and says it’s jammed. I re-added and recalibrated it and no dice. Over those 2 years auto-unlock barely worked, and connectivity was flakey at best, even over Bluetooth. $130 every 2 years for inconsistency for a lock to my front door isn’t worth it. And I certainly don’t trust one of the newer models with no option to use my physical key. And then basic operational stuff like chat support barely works either.
Combine that with cameras that randomly decide to save video or not (even with an SDCard and paid subscription), and data leak after data leak, and I have to say I’m real disappointed with Wyze as a whole.
Does anyone have any tips for how to get the lock working again? If not I think all my Wyze cameras and bulbs and lock are headed to E-Waste recycling and I’ll call it a several hundred dollar lesson learned.
I had something similar happen to me, and it turned out that it was just that gravity had slowly pulled on the hinges so much that there was a lot of friction on my lock’s bolt to the point that the lock motor couldn’t easily open and close anymore because of all the extra friction it was now facing. Recalibrating can’t fix that.
If that is the case for you as well, you may have to either take your door off, and realign the hinges to be more straight again, or the temporary lazy way is to slightly enlarge and move the deadbolt hole.
Sometimes you can test if this is the issue by holding the door handle and pushing up and inward and then see if the lock opens and closes easier. If it does, that is almost certainly the issue.
Your issue might be different but I found that was my problem, and have seen a couple of other people have the same problem. It is surprising how many doors drift out of perfect alignment over time. This turned out to fix it for me when I had almost an identical issue with my Wyze lock. It turned out not to be the lock’s fault after all for me.
My bolt has no problem opening and closing manually or with a key. Like no noticeable friction. The motor sounds like it’s dying when it tries to engage, and also actively resists (again not the bolt, but the motor itself) at times when I try to manually turn the bolt (but not always).
As I write this, I’m now actively debugging an issue where an automatic firmware update seems to have knocked my Wyze switch + bulbs offline. I think I’m done here.
The lack of longevity and reliability on most of their products are why I do not recommend any “mission critical” Wyze devices to my friends and family: Locks, Thermostats, Sprinkler Controller, Security, Gun Safe, etc.
I personally have not used Wyze Lock in my home. However, I have 3 Lock Bolts and they have been going strong for 1.5 years, everyone I have gifted them to or has used them says they are their favorite Wyze product.
I love our cameras, but dang Wyze Lock Bolt is legitimately on another level of incredible.
Or it would be if you added WiFi
Sorry, couldn’t resist…I like my lock bolt too. My wife loves it (her favorite Wyze Device), and wants more, but I keep refusing because there’s no Wi-Fi (notifications, rules, etc), and it doesn’t have the position sensors the original lock has (door open, closed, ajar, etc) to know not to extend the bolt until the for is shut.
Those are the main reason I didn’t have a ton of lock bolts for every door.
But I do love the physical design, the speed, the fingerprints, the battery life, simplicity. It’s seriously awesome… I’m just holding out for something slightly better in the long term. I expect that eventually you guys will do what some of your competitors are doing lately:
A door lock that has a camera on it that can double as a doorbell and automatically unlock based on face detection. This seems exactly like something that would fit with where Wyze is going… Integrate cameras, security, etc it could work as a contact sensor with the hms, door lock, camera, video doorbell, etc all in one. Tell someone to get on that R&D to make this and this time add Wi-Fi and position sensors so I can add them to all my doors! And if you make it work as a door handle instead of just a dead bolt, I might put them on half my indoor doors too.
Man, I am jealous yours actually worked! I went through 3 of those original Locks and every single one would lose its open/shut calibration after about a week and would randomly set off its alarm that the door was open at all hours of the night. Scared the heck out of us the first time it happened. Ended up just sending the last one back to get it refunded.
I have 3 of them that work great. The only one I had that would lose calibration is because the door it is on kept sagging out of alignment. I kept fixing the the door hinge and patching up the screw holes in the frame and redoing the door, but there must be something wrong with the frame because the door keeps sagging again after a while. I didn’t blame the lock, it kept getting too much friction from the bad alignment, but even that one still works. All 3 of mine have been pretty good.
The one thing I don’t like about it is that it doesn’t work so well for a small business office where you leave the door open all day (so people know you’re in and open) because the battery drains fast if you don’t leave the door shut. So, it kind of sucks for doors that you’re going to leave open for long periods of time, but they’re pretty good for doors that will only be open while someone goes through them and mostly be closed, and assuming the door alignment is good.
My lock has been working fine for over a year. Until I replaced the batteries in it last night, then it somehow became unpaired with the gateway. It re-added the lock and tried to go through the steps, then got stuck at the calibration part, when it repeatedly failed at the end.
Ours was used on our back door that really was only used to let the dogs in an out and to go out on the back patio. The house was only 4 years old and no changes to the door frame or sagging like you experienced. I can’t even begin to calculate the number of hours I spent on the phone with the support teams troubleshooting and problem solving the issue and no matter what happened, within 24 hours of redoing the setup and recalibrating it would fail again. When that would happen it would cause the lock batteries to start rapidly losing power because it thought it was open all day and night.
It soured me from trying any other Wyze products that are critical to my home.
