Wyze is aware of the situation and is working on a solution. A Service Advisory has been issued. It was previously indicated that the issue was only occuring in the Beta App, however @al_cardinal has also indicated that the issue persists after reverting to the production app. If you are still experiencing this issue, the best place to get information and post your situation and details is in the Service Advisory thread linked below.
Please see these threads:
5/24/23 1:30 PM PT - Affected beta testers are now able to use the Monitoring tab again. We identified the root cause and are fully recovered. Thank you!
11:41 AM PT - Beta testers may have trouble loading the Monitoring tab in the app. This does not affect people on the standard Wyze app and we’ve put in a fix that prevents new folks from running into this issue. We’re working on resolving the problem for anyone who was impacted and will provide an update when this problem is resolved. We apol…
My Wyze hub V2 has been acting strange for a few days (unable to arm/disarm via app, no noise made when entering and in “HOME” mode). I did some reading and attempted to reboot the hub - it went offline and now will not connect to the router (WiFi).
But still has all the network information in the wifi area, but under the change connection tab it says it is not connected and I need to plug it into the router. I have NEVER used the wired connection or tried to change it. I have had the system fo…
so the tab for monitoring crashed on app. Cannot access anything on tab, just blank page with reload button which I pushed numerous times but comes back failed. Unable to change or view the status of my home monitoring system. Support has no clue how to fix it. Does anybody have any ideas, fixes.
Thanks