For the past week at least, the Home Monitoring is broken - when set to home/away and one of the sensors are triggered, there is no siren, no phone call from noonlight, no alert in the app - nothing!
Is anyone else having any problems? No app updated or firmware updates that I am aware of in the last few days.
Help!!
yes the monitoring tab went blank on mine, cant do anything with my system via app. Not confident about this situation.
I can see everything - it’s just that if a sensor should open or motion be triggered, I get no response - this is supposed to be an alarm system, yet no siren or notification!
Not good. As mentioned I can’t even see mine. Support promised a return email yesterday that didn’t happen. So after numerous attempts I gave up and looking at alternatives.
Wyze is aware of the situation and is working on a solution. A Service Advisory has been issued. It was previously indicated that the issue was only occuring in the Beta App, however @al_cardinal has also indicated that the issue persists after reverting to the production app. If you are still experiencing this issue, the best place to get information and post your situation and details is in the Service Advisory thread linked below.
Please see these threads:
My issue wasn’t with loading the monitoring tab
I am able to load it just fine - I just wasn’t getting any type of notification if my alarm was triggered - no siren, app alert, phone call… Leaving the system useless.
Luckily I just tested again and everything seems to be working. I hope this was just some weird one off issue.