So I got an email from Wyze for an issue I submitted and in that email it said contact support at their email (support@wyze.com) if I needed additional help.
I did and then automatically got a reply saying that email is not monitored…sounds like a bug in their email support?
If you are still trying to contact Wyze, there are some phone numbers listed on this thread.
Welcome to the Forum, @HC05! 
Just wait 'til you try to reply to a closed ticket when you had no previous indication that the ticket had been closed:
Y’know that part that says to “type your reply above this line”? Good luck! If you do that, you’re just buying another ticket to a closed loop!
Sadly, Wyze’s e-mail support is in need of much improvement. 
I’m starting to believe this company: Wyze is a scam.
I’ve found it impossible to get any help or contact the company in any way.
I’ve logged a few “Diagnostic Logs”. It’s says “reach out to Wyze support”
Takes you to a page which advertises the hours they are available:6-6 pacific. But no way to contact them!
Frustrating in the extreme.
As is having a Video Doorbell pro that constantly turn off notifications.
I really regret buying so many Wyze products.
I’ll be warning my friends.
Wish you told me sooner. I am having a good time. The new app seems okay after hearing such dreadful reports.
Same here. Looks like they have some troubles with their support.
My Doorbell has some issues and I am trying to get some support but there’s no way to contact them as the chat section is always inactive though it worked a month or so ago.
Call them.
I don’t find this to be true, and I posted in another topic within the past hour or so about using the chatbot to get the phone number. Maybe you’re in a location or have a browser setting that’s causing some issues with the site?
Yes - after a lot of previous frustration, following the info Crease linked worked well. (On Ipad)
At least this time they actually told me that they’re closing the ticket:
Regrettably, we do not have a specific timeframe for the next app update release or a fix for the issue at this moment. As a result, we will be closing this ticket for now.
Progress? 
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