You’re welcome!
The log submission is a good first step, so at least by now you should have a Log ID number and the “Thanks for submitting a diagnostic log!” e-mail message from Wyze that suggests connecting with Support and passing that information along to them. I generally prefer to do this via e-mail, and Wyze used to have a full-page e-mail form on their Help Center (Support) site that made this easy, but they recently removed that. 
The good news: Forum regular @peepeep recently updated a relevant Tips & Tricks post:
The bad news: Now we’re basically forced to interact with a chatbot if we want to open an e-mail ticket with Wyze.
I’m not sure what exactly you’re attempting with your phone, but my personal preference is to have a full keyboard for typing, so when you have time it might be best to try with a PC. (Having said that, I just went through the process of dealing with their “Virtual assistant” in a browser on my phone and finally got to the point where it offered me the abbreviated form to open a ticket, so it appears to be possible. At times in the recent past the Help Center has not been mobile friendly at all, but I think they’ve been making a number of changes.)
Good luck!