I turn on “press” and “low battery”.
Next time someone uses the doorbell (days later) I get
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No one?
A door bell that keeps turning off “notifications” is not fit for purpose.
Surely there must be a way to fix this, or everyone would be sending them back.
There was is a post about possible issues with doorbell firmware upgrade.
My Pro doorbell is silent though it does record the motion events. It and the other webcams stopped sending notifications recently. Hoping for some clarification and resolution on my silent Wyze devices.
I see a lot of issues with the doorbell.
Is it rubbish and I should write Wyze off as substandard and move on? (Using 5 cameras currently)
Is there a way to get tech assistance?
Notifications turn off regularly. Rendering the doorbell useless. iPhone 12. All up to date.
I guess the answer might depend on the kind of assistance you’re seeking. The Wyze Help Center is for official support. This Forum is primarily a user-to-user community, though Wyze employees do sometimes read, answer questions, or otherwise contribute to topics.
I’m confused by your original post, though:
You tagged this topic with video-doorbell-v2, which is a wired doorbell, so the bit about the battery puzzles me, and the second part of the original post seems like an incomplete thought, so I’m having difficulty comprehending the problem you’re trying to describe or question you’re trying to ask, and I imagine others have been, too. Perhaps a restatement with more detail might help you get assistance.
We like to help here when we can. Giving us more information to work with can help us help you.
Hi, thanks for taking the time to respond.
The original post was a bit of a rush job. And I lack experience on this forum.
Sorry.
I have a Wyze Video Doorbell Pro.
Every few days (it seems) the “notifications” toggle to “off”. (I have notifications set for “press” and “low battery “
I only become aware of this if:
I know someone has pressed the bell and I get no notification
Or
I check on the app, and find “notification” has toggled off.
I turn it back on, and it’s ok. For a short while.
Quite frustrating as it renders the door bell useless as a doorbell.
You’re welcome. No apology is necessary.
Unfortunately, I don’t have any experience with the Video Doorbell Pro, and I’m also not an iOS user, but I hope that someone who uses both products can provide some helpful input for you. In the meantime, I skimmed recent posts in some related topics:
There’s some speculation that it may be related to a back-end server issue (Wyze seems to occasionally change stuff on the server side that breaks things) and/or a recent firmware update (Wyze has released past firmware updates that have reportedly broken notifications for the Video Doorbell v2), so you may want to take a look at recent posts in those topics and contribute your own experience there for more visibility.
I’d also suggest trying to replicate your problem and then submitting a log to Wyze:
Be aware of the note at the end of the article:
Note: App logs are sent directly to our engineering team to use toward improving future app and firmware releases and will not receive a reply. These logs cannot be accessed or reviewed by our support team.
While that’s true, it’s my understanding that the engineers’ system collects so many logs that they’re often unable to address them without a direct connection to something like a ticket, so when you generate and submit a log to Wyze, their system will send you a confirmation e-mail that suggests creating a ticket. You’ll do yourself a favor by following that advice, and I think it’s a good idea to refer to the log number when you create a ticket. Whichever Wyze Wizard support person responds will likely tell you that he or she doesn’t have access to the log, but it’s important to stress that you want the engineers to be aware of the problem you’re describing in the ticket and the log number for the issue.
It’s not an ideal system, but I hope that it gets this issue some attention and helps to provide a resolution for you.
Thanks for the extensive information!!
I’ve created a log.
But are finding it impossible to connect with “support”.
I type in the issue, and it directs me to FAQ, with no obvious “connect me with support” option. (To give the log number to)
I’m trying on my phone (numerous times) perhaps that’s the issue.
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You’re welcome!
The log submission is a good first step, so at least by now you should have a Log ID number and the “Thanks for submitting a diagnostic log!” e-mail message from Wyze that suggests connecting with Support and passing that information along to them. I generally prefer to do this via e-mail, and Wyze used to have a full-page e-mail form on their Help Center (Support) site that made this easy, but they recently removed that. 
The good news: Forum regular @peepeep recently updated a relevant Tips & Tricks post:
The bad news: Now we’re basically forced to interact with a chatbot if we want to open an e-mail ticket with Wyze.
I’m not sure what exactly you’re attempting with your phone, but my personal preference is to have a full keyboard for typing, so when you have time it might be best to try with a PC. (Having said that, I just went through the process of dealing with their “Virtual assistant” in a browser on my phone and finally got to the point where it offered me the abbreviated form to open a ticket, so it appears to be possible. At times in the recent past the Help Center has not been mobile friendly at all, but I think they’ve been making a number of changes.)
Good luck!
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OK - That worked on my IPad.
Thanks you!!
“Chatted” with an actual person - who sorted my problem (I think)
Emphasis on “my” - 
I have some humble pie to eat.
Would have thrown the camera into the bin except for the help on this Forum.
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You’re welcome! I’m glad you were able to get in touch with someone more helpful.
We should all take a big bite of that from time to time. I heard recently that humility is one of the traits that was identified in a study as a common characteristic of people who exhibit wisdom. It strikes me that recognizing a need for humility demonstrates that you have some insight; people who fail to recognize this within themselves provide reason for concern. (I’m not directing these comments specifically at you. I’m just thinking out loud here.)
That’s good feedback. I appreciate your sharing that, because I think a lot of us who participate here genuinely want to be helpful to others.
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