So I got an email from Wyze for an issue I submitted and in that email it said contact support at their email ( support@wyze.com ) if I needed additional help. I did and then automatically got a reply saying that email is not monitored…sounds like a bug in their email support? [IMG_6080]

If you are still trying to contact Wyze, there are some phone numbers listed on this thread. [image] How can one reach Wyze (REAL) tech support? Cameras No matter what I try, the event videos are multitudes of split videos between 12-40 seconds, even when I test it by aim…

Welcome to the Forum, @HC05 ! :wave: Just wait 'til you try to reply to a closed ticket when you had no previous indication that the ticket had been closed: [image] Y’know that part that says to “type your reply above this line”? Good luck! If you do that, you’re just buying another ticket to a…

I’m starting to believe this company: Wyze is a scam. I’ve found it impossible to get any help or contact the company in any way. I’ve logged a few “Diagnostic Logs”. It’s says “reach out to Wyze support” Takes you to a page which advertises the hours they are available:6-6 pacific. But no way to…

[image] skypig: I’m starting to believe this company: Wyze is a scam. Wish you told me sooner. I am having a good time. The new app seems okay after hearing such dreadful reports.

Same here. Looks like they have some troubles with their support. My Doorbell has some issues and I am trying to get some support but there’s no way to contact them as the chat section is always inactive though it worked a month or so ago.

[image] greatssd: the chat section is always inactive I don’t find this to be true, and I posted in another topic within the past hour or so about using the chatbot to get the phone number. Maybe you’re in a location or have a browser setting that’s causing some issues with the site?

Yes - after a lot of previous frustration, following the info Crease linked worked well. (On Ipad) [image] Doorbell cam - notifications keep turning off Cameras You’re welcome! The log submission is a good first step, so at least by now you should have a Log I…

At least this time they actually told me that they’re closing the ticket: Regrettably, we do not have a specific timeframe for the next app update release or a fix for the issue at this moment. As a result, we will be closing this ticket for now. Progress? :man_shrugging:

Wyze email support

Services & Integrations

skypig July 31, 2024, 11:54pm 9

Yes - after a lot of previous frustration, following the info Crease linked worked well. (On Ipad)

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Wyze email support

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