Support = cant create a ticket

cant contact support - support ticket icon on the help page opens a chat. the AI is stupid and wont sent me to open a ticket. it keeps looping back and forth … this is really ridiculous. i know its after support hours but i should be able to create a support ticket.

wyze … really ?

Cam PLUS … adding camera not working

Because CAM PLUS does NOT work in the app, i had to readd a camera that i had moved to a new plug. going on line to my CAM PLUS subscription I click to add it and nothing happens. it does not save it after i click on continue

support page is not working - cant create a support ticket.

honestly this is unacceptable.
no support tickets
cam plus doesnt work on the mobile ap
and now is not working online.

why am i paying you all this money every month?

ugh ugh ugh

[Mod Note]: Your duplicate topic has been merged to conform to the Community Guidelines. Please avoid crossposting the same issue in multiple topics.

Have you tried calling Wyze? Check out this thread.

The Chat bot can be maddening, but there is a way to ignore it.

  • When the chat bot starts, enter “Submit a Ticket”
  • When the chat bot gives you a suggestion and asks if that helped, click NO
  • It will suggest something else. Click NO.
  • When the option appears for “Contact Support”, click it.
  • When the option appears for “Email”, click it.
  • The Email submission form will appear. Fill it out completely and click Submit. That will log the ticket and a CS Wizard should email you back.

  • Is your Cam Plus subscription showing in the Account, Services page within the App?
  • Is it a Wyze Web subscription or an iOS App Store subscription?
  • When you click “Add Cameras”, does your newly reinstalled cam show as available?
  • Did you Delete and reinstall the cam, or just reinstall it.
  • Is it possible that the cam may already be subscribed to a different subscription?

As @StevenA has indicated, you can also call Customer Support during normal business hours.

Wyze Customer Support
(206) 339-9646 or (581) 500-1166 (Canada)