No matter what I try, the event videos are multitudes of split videos between 12-40 seconds, even when I test it by aiming the camera at a computer monitor, playing a motion picture film.
Why does one need to subscribe to Cam Plus, assigning it to a WCP-V1, and yet the events are fragmented instead of a single stream of event video?
I’ve tried every remedy in the book a dozen times over, including sending several logs, but nobody responds - Chat support is useless - occasionally I might get a 45-second long event, and that’s it.
I am sorry you are experiencing issues you can reach support via phone also.
Mon - Fri 4am - 8pm PT
Sat - Sun 8am - 4pm PT
@eliesk, this continues (2 months) to be an issue on my CP WCPv1 as well. I have made a final attempt to get this resolved with a Wyze Team Member in the DM, however this is my last attempt before taking this to the next level or demanding total cam replacement.
@SlabSlayer , thank you for sharing your experience with me. I’m sure there are many other users experiencing the same issue, most of which probably just gave up after a few attempts.
Please let me know how you make out. Since Wyze does not have an 800 number, my calling Wyze would be a long distance from Canada,
@WyzeJasonJ , thank you for your response.
Sadly Wyze does not have an 800 number, my calling Wyze with the phone number provided would be a long distance from Canada,
I believe 844 is toll free, although I am not sure if this will get you what you need since CS is outsourced.
From the bottom of:
Thank you, @SlabSlayer!
Perhaps @WyzeJasonJ can confirm that this number is toll-free.
Thank you, @Seapup !
Would you know if this number would lead me to Tech Support?