Gwendolyn, you are the only Wyze person I see active. I have made 2 attempts to chat and it sends me to email as states chat is busy. I have emailed 3x- ALL with no replies over a 1 month period. Here is just one of the ticket numbers 1067765. My question is I have Cam V2 that will not connect to network, I have tried every means possible following directions from your website to the letter. It is 2 months out of warranty so I am asking if any chance of replacement or just need to eat it and buy new one. No offense to you but not replying over a one month period poses serious problems for Wyze(just my opinion). Thank you- Dale
Hello @hardendale, I have passed your ticket number to the forum moderators, who can tell the support team about your ticket.
FYI, Wyze has a phone number
@hardendale
Have you tried calling support directly you might be able to get a better response
Live support is available:
+1-206-339-9646
Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT
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