What does it take to get Wyze support to respond?

Several tickets opened, no response. Phone calls are eventually dropped and not answered.

Can you let me know what your support ticket number is so I can look it up and escalate it?

We have had a pretty high call volume lately so it can be difficult right now to reach us by phones, but I assure you we are there!

In the same breath, our emails have been backed up as well so it is taking us a couple of days to get to new inquiries, apologies for the inconvenience!

#42845 and #41872

Any update on this?

I had Mariah, one of our techs, send a reply to #42845 yesterday, did you not receive it?

Got it! Responding to Mariah now.