What does it take to get Wyze support to respond?

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1

Several tickets opened, no response. Phone calls are eventually dropped and not answered.

2

Can you let me know what your support ticket number is so I can look it up and escalate it?

We have had a pretty high call volume lately so it can be difficult right now to reach us by phones, but I assure you we are there!

In the same breath, our emails have been backed up as well so it is taking us a couple of days to get to new inquiries, apologies for the inconvenience!

3

#42845 and #41872

4

Any update on this?

5

I had Mariah, one of our techs, send a reply to #42845 yesterday, did you not receive it?

6

Got it! Responding to Mariah now.