Several tickets opened, no response. Phone calls are eventually dropped and not answered.
Can you let me know what your support ticket number is so I can look it up and escalate it?
We have had a pretty high call volume lately so it can be difficult right now to reach us by phones, but I assure you we are there!
In the same breath, our emails have been backed up as well so it is taking us a couple of days to get to new inquiries, apologies for the inconvenience!
#42845 and #41872
Any update on this?
I had Mariah, one of our techs, send a reply to #42845 yesterday, did you not receive it?
Got it! Responding to Mariah now.