I was forced to buy cam plus to get the v3, so like many others I cancelled it to get a refund. How does that work? How do I open a support ticket or email them to get refunded? Their support site is infuriatingly frustrating.
This is primarily a user forum, it’s not constantly monitored by Wyze support.
You can contact Wyze Customer Support 2 ways:
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support (click “submit a request”)
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.
Yes. I am aware of that. I had used the support ticket feature previously. There was a form to fill out to open a support ticket to get help. That apparently is gone now
The “submit a request” option is the ticket “form” that you may be thinking of. The support site has changed, but the chat and ticket process hasn’t.