Ok I mostly forgot about this because there’s a free and simple work around.
I installed the android version of VLC {aka Videolan video player}
When the doorbell video gives you an erro code 06 07 or 09 like …
… click the OK … then tap the circled in red icon … kind of a box with an arrow coming out … a popup list of apps will appear …
… then select the VLC app and the video will play properly.
The only real downside is this automagically saves the video to your phone and if you use it a lot you will have to clear the videos to save space. Otherwise it’s a simple workaround that adds only a few seconds.
No matter what the error code says that’s not the problem. As near as I can tell the problem is the video is rotated 90 degrees and the Wyze video player doesn’t play well on some phones. A more appropriate work around would be the option to NOT have the image rotated in the Wyze app.
Something I haven’t tried but might also work is override your phones video player with something like VLC.
In any event, yeah this should have been addressed by now but for $30 I’m fine using my work around. For $60 which is the current price I’d probably return it but either way it doesn’t seem like that big a deal.