Wyze doorbell 4.25.1.042 (March 30 2022) - unusable/slow connection & streaming

Cameras
84

I think I’ve noticed a pattern in when my doorbell will authenticate or not. Probably the same as others who’ve said that they wave their hand in front of it.

Sometimes my doorbell connects, and sometimes it doesn’t. I’ve found that the times it connects there is some motion in view. It can be in or out of my defined detection area, and can be something other than what I’ve set to be alerted on. It has been little things sometime such as someone walking by on the sidewalk, an animal in the yard like a bird, the wind blowing the tree or even heavy rain.

It seems like the authentication or communication routine is asleep until woken up by motion.

85

This problem was picked up on the latest iteration of Fix it Friday for action by Wyze. They are requesting logs. Suggest all affected follow the link to the Wyze post and supply the requested info in reply.

86

Log submitted 576464

87

Log 582913
Doorbell not video 3/3
May 19 9:32am EDT

Log 582939**
Doorbell no video stuck 3/3, waved hand in front it connected
May 19 10:02am EDT

88

Sure wish we could see some action taken on this issue. Maybe even just an action plan?

89

Still broken since the update. Can’t we just revert back the changes given how many folks have this issue?

Log # 584598

90

Mine has been working fine since the last 3 days. As good as before.

If you’re o iOS, make sure you have the last app version. Although this version only fixes an issue with the Cam V3 detection area setting and adds a Garage Door module feature, it sure does work well with my Doorbell,

91

Still not working consistently. When it has the issue there is no motion notification and no live view.
It’s seems like the 1st motion event will get live view working for a time, and a motion event during this time will send a notification.
Logs submitted in Fix it Friday

92

Unfortunately, I have to report that, although the problem seemed something of the past, it started doing it again today.

Very disappointing. This reliability issue is extremely annoying - especially since it has been caused by a negligent piece of firmware.

94

Submitting log information for Doorbell Connectivity Issues:
Log ID: 590805
May 25, 2022 6:27PM PST
Firmware: 4.25.1.060
iPhone 11 Pro
iOS: 15.5

95

Same issue here log submitted.

Log ID: 592743

96

Both myself and my dad are having the same issues. I didn’t realize this was a widespread issue and ordered a new doorbell camera. My dad just started having trouble today.

97

Log submitted 597168

98

Dad submitted log for his 597177

99

Has there been word on this? Still having authentication issues.

100

I haven’t heard anything and I’m still having the same problems

101

Agreed - no update or follow up on my log number. I guess there aren’t enough of us with the issue that it warrants their attention.

102

Last update from @WyzeJasonJ 6\1\22:

103

Wouldn’t the .060 version have been there “fix” for this?

104

From their Release Notes & Firmware Updates page:

Wyze Video Doorbell Firmware

4.25.1.060 (April 27, 2022)

  • Improved live stream connectivity
  • Fixed a bug that caused the live stream to get stuck at 3/3

4.25.1.060 includes all the updates from the previously halted version 4.25.1.042

4.25.1.042 (March 30, 2022)

Note: We are pausing this firmware while we look into the cause of reports of longer loading times for live streams or connections failing at step 3/3. We apologize to anyone impacted by this issue.

So, .042 broke it and .060 fixed it. What remains to be explained is Wyze’s definition of “fixed”. I would predict it is substantially different than ours.