Hi, everybody!
Let’s get ready for the Fix-It Friday follow-up! We have a fresh batch of issues to chase and we had some ties in some of our communities. Since our list was a bit low last week, we decided to take the tied entries in each case. Thank you for voting!
Here’s what we’ve got for the month of May:
Forum - Cannot select Wyze Cams when building Alexa Routines in the Alexa app 
We’ve been able to reproduce this internally so you’re not alone! But we’re dependent on Alexa to help with this troubleshooting because we don’t know if it’s a problem in the Alexa app or the device integration itself. We’ll let you know if we have any further questions as we work on this. 
Forum - Person Detection for Cam Plus Lite can’t be used in Wyze Rules but did work for Legacy Person Detection 
This is something we’re already working on! We’re aiming to have this ready for the 2.32 app release. We’ll let you know when it heads to beta!
Core - Cam Plus Person Detection is turning off for people. One person reports a factory reset resolving the problem 
We’re looking into this issue! We’re hoping to get logs from folks to help us pinpoint what’s going on. If you’ve experienced this recently, please send in a log using the following instructions:
Account > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field. Giving the date, time, and time zone that you ran into the problem will help us locate the relevant area of the log more quickly!
Core - Motion Detection Zone isn’t filtering movement from outside of the zone properly on Wyze Cam v3 
We’re looking into this! Please send in logs using the instructions at the end of this blurb. We’ll be looking for an issue but it’s also possible that this is expected behavior. Please also check your video for minor changes like light or shadow changes inside of your motion detection zone. What may be happening is that a small change like more light or shadow in your detection zone causes a video to be created but the movement (such as a waving branch) was outside of the video and the Motion Tagging highlighted it.
Account > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field. Giving the date, time, and time zone of the Event video with content from outside of your detection zone will help us locate the relevant area of the log more quickly!
Reddit - Wyze Video Doorbell Pro view automatically rotates in the Wyze app even with the phone locked to portrait mode 
The Product Manager for this product is out of the office right now. We have a verification message waiting for them to see if this is a bug or expected behavior. We’ll report back later!
Reddit - Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream 
This is a known issue and we’re working on it! Please send in logs using the following instructions and post the log numbers here if you’re experiencing this issue:
Account > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field. Giving the date, time, and time zone that you ran into the problem will help us locate the relevant area of the log more quickly!
Discord - Wyze Headphones no longer use auto-pause but the headphones go into Transparency Mode still when laying down 
The Product Manager for this one is also out of the office. We have a message waiting for them about this one for when they return.
Let’s Take a Look at Some Previous Submissions
Wyze Sense Hub firmware 4.32.8.213 causes issues with Rules and notifications or frequent rebooting 
We received some samples back for investigation but we don’t have results from that yet. Here’s the update from before in case you missed it:
We’re still prioritizing the sensor pairing and frequent rebooting issues. If you’re running into the frequent reboot problem, please try deleting your Wyze Sense Hub and pairing it as a new device again. Though if you’re willing to send your hub to us to help with analysis of this issue, please reach out to our support team! We’ll send you a replacement hub to work with, of course.
Wizard chat ends when navigating to the main app page 
We’re waiting for the meeting with Zendesk where we’ll work together to look into what went wrong with the asynchronous chat efforts. We won’t have an update for this until after that meeting.
Wyze Plug 2021 (Certified For Humans) version going offline 
Wyze Plug firmware 1.2.0.206 is still in beta testing and plugging along!
Alright, that’s the end of this week’s Fix-It Friday follow-up! Check in next week for updates for these topics! 