Recently my V3 cam takes forever to connect and get video. Also takes forever when loading playback. This issue started this week. Never had a problem previously. Camera is right next to the router and have full bars. Also have newest firmware installed. Not sure whats going on as my V2 cams work without a problem. It will sit there on “getting video” and doesnt do anything then says network is not stable. Then ill wait a minute and go back in and it connects but will stream at 2.2kb/s then stops. I know its not my router as i have cameras in the same area and further away and they work fine.
Welcome to the Wyze User Community Forum @adamboutros!
What app version and Firmware version do you have installed? There were some recent updates that may have changed some things.
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Both are current. No updates on app store. No updates for firmware. Everything is current.
Please post your firmware version number. For some v3 cameras, the latest firmware is 4.36.9.139 and others are on 4.36.10.3406.
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@StevenA is correct. In order to troubleshoot possible issues, especially since this occured “recently”, it is important to have both the Cam Firmware Version number and the App version number.
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V3 firmware is 4.36.9.139
App firmware is 2.38.0.153
Your Android App is up to date and your V3 is as up to date as it currently can be. The .9.139 build is quite possibly the most stable build available right now (imo). There have been three .10.xxxx builds since then, but the first two were problematic. The last is still being vetted thru limited release availability.
I have 5 groups of cams loading 3 & 4 cams at a time. One of those groups is pulling a V3Pro feed. I do occasionally have a significant load latency even when on local WiFi. It seems to be worse at specific times of the day.
Yesterday afternoon I loaded every group and cam as fast as they would come in and experienced a significant load lag. The first group failed to load and had to be reloaded to stream. All others after loaded faster, but still lagged.
This morning I did the same, every group and every cam were lightning fast.
While streaming cam video when on the same WiFi network is a P2P IP stream, that is only after the video stream has been secured and established. The app still requires the internet and the Wyze Servers to verify credentials & settings and another server for the creation of the P2P stream (TUTK if I am not mistaken as AWS KVS was dropped). I can only speculate that the lag we are experiencing in loading the stream at different times is due to internet congestion and server load at peak times at either the Wyze credentialing server or the P2P service provider server when our apps try to verify the credentials and settings for our cams and establish the P2P stream.
With the latest uptick in cam sales from the holiday sales blitz, I would also speculate that these servers have been in overdrive with the millions of new cams being installed. Twice the traffic on the same road will cause a traffic slowdown.
I’m thinking that Wyze and the P2P service provider are closely monitoring the traffic patterns and, like the Highway Department, are opening up new lanes of traffic as needed. Only time will tell once we get thru the next Holiday spike.
Its happening everyime I try to view my V3 cam now. It just doesnt stream the video at all. It doesn’t matter what time of day it is unfortunately.
Iv restarted my router and restarted the V3cam as well.
The 0 KB\s Bitrate tells me that the cam isn’t getting the WiFi connection it needs. Because you have already established login credentials and P2P stream to the cam, the servers have already done their job and now you are on a local P2P connection.
My only suggestion is the following:
- Clear the App Cache in Account → App Settings
- Sign Out in Account
- Close the App
- Long press the app icon, choose App Info, Force Close App
- Full power Cycle on the cam (unplug it… wait a minute or two, plug it back in)
- Full reboot on the phone
- Allow time for the cam to reboot fully.
- Open app, log in, test.
Beyond that, you might want to look at local WiFi band intereference or band congestion on the router. I was able to eradicate low Bitrate streaming lags with the installation of a rock solid Mesh WiFi Router and Sattelite Extender. I also prioritized my most distant cams so they got the bandwith they needed.
Still not working 
it has to be an issue on wyze’s end. Or maybe a faulty cam?
Iv checked my wifi bands. I have it tuned so my signal has no crossover with any other signals.
One possibility is a cam with a weak power supply or faulty cord not providing enough power to the Antaenna. Could also be a weak antaenna.
Suggestions to troubleshoot:
- Swap a known good cam to the same location on the same power supply and cord. If it exhibits the same behavior, it is not the cam.
- Swap in a known good power cord. If it exhibits the same behavior, it is not the cord.
- Swap in a known good Power Supply. If it exhibits the same behavior, it is not the Power Supply.
- Move the cam closer to the router. If it exhibits the same behavior, swap in a known good cam at the same location to verify, but if the affected cam continues to exhibit the behavior closer to the router, you may have a failing antaenna.
I have 7 v3 cams remaining in use here. (At one time I had 16) I have long load latency every time I load them up and it’s been this way a very long time. I have even changed my router to a gaming wifi6 router at significant expense. Nothing has worked.
I gave up on Wyze tech support a long long time ago as they are not easy to deal with. And they repeatedly told me there is nothing they can do after all programming was proven current and my hardware was proven not an issue.
I’ve come to the conclusion that this is a design flaw in either the cameras firmware or Wyze servers. I’ve been replacing them with cameras from different makers to test what works. So far, Blink is the best for a budget though it doesn’t have all the features Wyze has (yet).
I am currently running the updated Production App with Beta 4.36.11.4073 on my 17 V3 cams loaded in groups of 3 at a time (along with 10 other cams) w\ 2 Wyze Mesh Router Pro’s on wireless backhaul.
I am currently away from home on 4G LTE and just thumbed thru all my cam groups and all cams, including the V3, load in less than 2 seconds. Closer to 1.
Slow load latency is not being universally experienced so it is hard to pin that on firmware or server design flaws. My experience has been that the Network and ISP are more important.
Gaming routers are purpose built for heavy streaming on the 6Ghz and 5Ghz bands. Not the 2.4GHz band. I doubt it is optimized for routing on that band. Not all routers treat the iOT band with the resources it needs.