Wyze cam v3 Pro landscape

New to Wyze I installed cam v3 no issues using Apple 8plus to monitor
Now I just installed v3 Pro in same location
I try and go landscape and my phone monitor goes black
I need to go back into App to see live feed again
go back to live feed or event if I tap on top right light box to enlarge and go landscape same thing goes black
Also zooming by pinching in does not always work
Never had any of these issues with cam v3
v3Pro what am I doing wrong
Thank you

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I just tested it on my iPhone SE2020, iOS app 2.37, iOS 16.1.1 and the live view will switch to landscape by taping the box in the upper right corner or just by turning the phone.


Any one have any solutions

I also use detection zone to block out tree moving doesnt seem

I’m seeing the same bug under iOS 15.7.1. It happens on the 2nd swap to landscape and persists for the remainder of the session. Will submit a device log for developers later this evening.


Thank you hopefully will be fixed also pinch zooming sometimes does not work

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Still no answer and a new issue…
When I rotate my iPad the screen goes totally back…
This is only with my Wyze??

[Mod Note]: Your post and all associated replies were merged to the appropriate existing topic.

Same here Tbone on the screen going black.

Never ever happened b4…

I have seen this issue with the screen going black when going to Landscape. Does not happen every time? Lets let Wyze fix the streaming issue, then we can concentrate on the landscape going black issue. For me the streaming issue is the biggest problem. I have also seen another issue that I will not bring up now. (Low Priority) But is on my list. The V3 Pro does have a great image at 2K. The edge AI and person detection is crazy fast. I like the V3 Pro. Lets give them a reasonable time to fix the issue. I guarantee they are aware of whats going on. If they cant fix I will be asking for a refund. I think we will see a fix!

I understand however I m 70 years and just want fixed b4 I m gone…:rofl::rofl:

I understand your concern. We are the same age. I expect it to be fixed before I am gone. I suggest you may want to invest in more expensive products from other vendors. Good Luck.

@WyzeDesmond Will you please look into this issue or pass it on?

Problem Description: Cam v3 Pro live stream in landscape mode under iOS results in completely black screen.

iOS version tested: 15.7.1 (did a quick test on a burner iPhone. Other iOS/iPadOS versions may be affected)
Wyze app version: 2.37.0 (12)
Cam v3 Pro firmware version:

Steps to recreate:

  1. Start a fresh iOS session.
  2. Start Wyze app.
  3. Start Cam v3 Pro live stream in portrait mode.
  4. Rotate viewing device to stream in landscape mode.
  5. Rotate viewing device to stream in portrait mode.
  6. Rotate viewing device to stream in landscape mode. Note that screen is now completely black with no UI controls.
  7. Rotate viewing device to stream in portrait mode. Note that screen returns to normal.
  8. View a live stream in portrait mode for any cam type other than Cam v3 Pro.
  9. Rotate viewing device to stream in landscape mode. Note that screen is now completely black with no UI controls for all other cam types (tested Cam v2, Cam v3, Pan Cam v2, WCO, WCO v2). Also note that at this point, issue is persistent across all cam types until session is restarted.

There are other scenarios to recreate this issue, but this should be a good start. Issue appears to be isolated to iOS… unable to recreate issue under Android 8, 9, 10, 11, 12.

Impact: Unable to view Cam v3 Pro live stream in landscape mode without difficulty. Once issue is encountered for Cam v3 Pro, subsequent live streaming of all cams types are affected.

Severity: High

Log ID: 808916


I don’t seem to have that issue. iOS 2.37 app, iOS 16.1.1. I don’t do it very often but it seems to work ok when I do??

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It may be specific to iOS version.

Maybe? I just tried it on my iPad and it works Ok on that also??

Which version of iPadOS?

Also iOS 16.1.1 on the iPad.

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There ya go. Problem must be pre-16. :+1:

The switching to landscape on an iPhone and the view box going black has been an off/on issue for sometime now. It is just one of those Wyze quirks I’ve come to accept. Just like this morning for 2 hours the thumbnails of Events would not load. That too happens twice a month.