They do! And they all reconnect instantaneously on my router. Which is why I am sure that’s not what’s causing my issues. I have actually seen the Wyze cam disappear from the device list while everything else stays connected without issue.
Case in point here is a recent post (today) from the forums.
I’m sitting here looking at the name and password but am not able to go in and do a thing. What am I missing?
I have not noticed this happening on my Wyze stuff (v2, Sensor Starter kit, 2 Plugs), which I purchased just over a year ago. Sounds like a “client-server” thing to me … just my 2 cents and observations.
The only thing remotely similar … I was on vacation and got a msg to upgrade the firmware on a Wyze Plug. I agreed, the firmware upgrade failed, the Plug went offline until I returned home several weeks later. Lesson learned … Don’t upgrade Wyze firmware when you are not on site!
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Some people have reported no issues, you should consider yourself fortunate to be among them. Others like the post I just listed above have issues with their Wyze devices routinely, and not with any other vendor.
In my case I have seen all Wyze devices successfully reconnect after a power failure one time, then the next power failure, over half would not reconnect while every other device did.
In all but one case it was ONLY the Wyze devices having trouble. That one case was a Ring doorbell. But since I have replaced that it’s consistently been just the Wyze devices.
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If I come up with an idea what may be causing this, I will let you know. Right now, I do not have one.
Devices disappearing from the app list could be the result of the server not sending all the required information from a “POST /****/get_object_list” request to the server. The other possibility is the app fails to parse the json object returned by the server correctly. I would put my money on the server is not sending all the info.
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Ok something I just noticed and maybe it will help others. There are still 3 to 5 second clips BUT if you do not apply the filter in the events tab they’ll play and not give you an error. It will only give the error if you use the filter. I know it’s not the solution we wanted but it’s better then having to go back to the main events page all the time.
There is no battery on the V3… it plugs in
These were not disappearing from the app, they were disappearing from the active device list on the router. (Or Access Point).
BTW I am a programmer so I looked at all the normal culprits.
I’d really love if Wyze redesigned their app to look similar to Nest’s app.
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Ahhh, got-cha … device list on the router, not the device list on the app (got confused by other postings indicating devices are not showing up in the app). Ok, so some cameras do not wish to re-connect to the router for some reason after some type of event taking place (pwr interruption, wifi interruption) … my money is now on a firmware issue on the camera.
I have only had wifi interruptions, never a pwr interruption due to a pwr failure (I do unplug the v2 camera on occasion).
Typically the issues follow a power failure but not always, or at least not that I could detect. I restart one router every morning at 4:07 AM and the Access Point at 4:27 AM. I do this via a 60 second long power interruption to the device.
99 out of 100 times the Wyze devices reconnect just fine. 100 out of a 100 times all the other devices reconnect just fine. A true power failure also of course causes the modem to reset as well and the boot order and timing is different.
Outdoor Cam is “wireless” in that it can be placed stand-alone 50-60 feet from the base station and runs on batteries. The V3 needs a power cord. Different designs, different uses…
Regarding conectivity issues, one of my V2’s had HUGE problems. It connected Ok when I set it up, then will never (NEVER) connect again. It was placed about 50 feet away from the router, and with several brick walls in between.
Tried connecting it to an old router I don’t use any more, configured as a WiFi extender, and was a complete failure, sometimes I was able to access the camera, most of the time not, and it was completely random.
Bought a new, more powerful router, set it up as my main router, and set my previous main router as the new WiFi extender, had the same problem.
Finally, I don’t remember why, I replaced that camera for another V2, and it works flawlessly, connected directly to my main router, and has all 3 signal bars. The first camera is now nearer to the router, and sometimes takes a while to connect when I first turn it on, but after that works Ok.
Both cameras have the same firmware, but I bought them with months of difference. So my conclusion is: hardware issue. I don’t know if there was some change in the hardware between batches, if it’s a faulty batch/camera, or what, but obviously it’s a hardware issue with that specific camera.
I own 4 Pan and 6 V2 and (after I exchanged that camera) don’t have any connectivity issues. I physically power off and on again all cameras, router and the fiber optic modem every day. And I live overseas, several thousand kilometers away from Wyze’s servers.
What I have a lot of problems with is accessing the recordings on my camera’s micro SD cards. It’s totally unusable for me, even if I’m home, connected to the same WiFi network as the cameras. I tried with cards from Samsung, Kingston, SanDisk… same problems with all of them.
Another problem I had… when I tried the 30 days free trial of CMC, when my V2 detected motion, it ceased responding. It was as if the hardware was only powerful enough to upload the video clip, but no to simultaneously access the live video feed, trigger the motion detected notification, modify any setting, etc.
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Regarding connectivity. I use a Ubiquiti AP and have had problems ever since adding additional V2s to my network. I have seen many other Ubiquiti users having issues, but I suspect the issue with the camera goes beyond Ubiquiti. It’s just that the Ubiquiti software gives you more information, so that you can see the problem more easily.
The V2s take up a large portion of the 2.4Ghz channel Utilization. If the V2s completely saturates the 2.4Ghz channel utilization, device connections on the 2.4Ghz band become unstable. V2s will appear offline, recorded clips will fail to upload to the cloud.
One camera stream is not enough to fully saturate channel utilization in most cases. But 3+ cameras is the tipping point for me. But it’s not just having the cameras connected to the network that triggers the problems. It’s when multiple cameras are recording events simultaneously and streaming to Wyze servers. This is more obvious when using groups and you actively try to view multiple streams at once.
Unfortunately, I haven’t been able to find any posts from Wyze on why their cameras have sure high channel utilization. I’ve emailed support, but they don’t respond. I did see a post here from the Wyze team saying they were working on the problem with Ubiquiti APs over a year ago. No news since then. I suspect that Wyze is aware of the cause and is either unable to fix the problem or there is little priority.
I have found the replies that say ‘my setup is fine’ from the forum ‘mavens’ particularly unhelpful. I’m willing to work with someone to figure out the extent of the problem. So far it just feels like the are a lot of Wyze cheerleaders that are here to say ‘everything is great’.
It’s hard at this point to be excited about buying the V3 2.4Ghz only Wyze Cam, not knowing if the channel utilization problem has been dealt with.
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When they grandfathered us the PD at party what you want, I thought it was for all my cameras on my account even those I purchased later. I wish they would let us swap out our old v2 with these v3 and keep the same number with PD. That would give me the incentive to buy.
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This is not a proper comparison in my opinion, as you’re comparing different features. On my V2 night vision mode looks way better than IR mode because the area my camera is facing has a decent amount of ambient light just like you do.
If you compared V2 vs V3 IR, and V2 vs V3 night vision, etc… it would be a way more accurate side-by-side comparison.
You submit logs using the Wyze app.
Open the app, click on your account (lower right icon at bottom of screen), click in help and feedback, scroll to bottom of page and choose submit a log.
Choose the type of device you are submitting the log for.
Choose a sub section (they use a menu system to categorize the submittal, clunky way to do it) then fill in details and submit.
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I think the point @mvb is illustrating is the v3 appears magnitudes better WITHOUT nightvision compared to the v2 with nightvision. This is more impressive than simply showing that the v3 outperforms the v2 in the same mode. Being able to maintain color in low light scenarios is preferable. If for example there is a shady individual creeping around you have a better description like “they are wearing a red hoody”.
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I agree. I was not comparing apple to apples. I was merely showing a V2 with night vision and IR on and the V3 with night vision off. That was an example of the color night vision.
If you want a direct side-by-side-by-side comparison, please refer to my earlier post from yesterday.