To be fair though, if a company does a beta test on a firmware update and it bricks a bunch of the test cams, then they should try to fix it and then issue a NEW public beta test and see if anything else bricks. In this case, Wyze did a single public Beta, and the firmware bricked a bunch of cams (and told a bunch of others it failed), so they already KNEW that firmware had big problems. They presumably made some fixes to it, but then instead of doing a second public beta to make sure (as good QA would call for), they just went straight to full massive public release, and now a bunch more cams bricked. Wyze instead should’ve done a second public beta first before risking everyone else’s cams on an untested public release. They knew there was an issue with the beta, and rather than verify they fixed it, they just went straight to public, which was fairly negligent from a QA standpoint. To Wyze’s credit though, they have been replacing several cams for people who had problems even when they are no longer under warranty. For this they are to be commended for doing the right thing under the circumstances. Many companies would not do this. Perhaps this is why Wyze decided to go straight to public instead of another Beta, maybe their test showed that statistically there were fairly few problems, and so even though there would still be some cameras bricking, a cost-benefit analysis might have resulted in the conclusion that replacing the few bricking cameras (even those out of warranty) was better overall than trying to recode the entire thing to figure out what the problem was. I’m apt to assume this is what happened. I’ve seen it before.
Regardless of what the facts are, and which condition is correct, I have been pretty happy seeing their overall response to the issue: Communication from employees in here, offering to replace cams out of warranty that were directly affected by the “update,” etc. Honestly, that’s all a very reasonable and great response.
I’m glad to hear yours is also getting resolved, even from going through regular support, and not just from DM’ing the employees in here. That’s a great sign. 