so I was also unable to create log files via the app as I would get upload failed on the v3 pro cams, I created one on the sd and submitted it to ticket number 3687332.
is there a reason that the current issues/network status is not showing this issue – there appears to be alot of people reporting it currently.
neither of those methods appear to be applicable to an S20 it seems, or at least not on mine.
Did you try putting your phone temporarily into Airplane mode then taking it out?
That seems to work on my V3 Pro too.
I saw where another customer had luck by clicking on the ALBUM icon under the stalled live view, then clicking on a picture, then they would return to the live view, and it would connect.
Just some other things to try.
Hopefully they will get our log files and figure out what is wrong!
The issue of the Wyze Cam V3 Pro was solved.
Just sharing my experience.
I have Wyze Cam V3 and Cam v3 Pro, and the only Cam V3 Pro was in trouble.
The firmware rollback, even factory reset doesn’t help.
At the end of the day, I uninstalled the Wyze App from the phone and installed the App again and a new setup through “Add new device”,
Then it has been working for two days now.
Hopefully, this will help someone who has the same or similar issue.
airplane mode didn’t help sadly and I don’t have access to the album icon on my v3 pro when its on the 3 of 3 screen so I can’t access it via the stalled live view, I saw someone post about logging out of the app so I may try that, I did clear the cache previously.
I’m not prepared to uninstall and reinstall then add back my entire echo system as I have 5 cameras, 18 security devices, and several other home products.
I hope this helps others, so yes logging out of the app on your phone and logging back in appears to resolve the live stream issue – the SD is accessible from the live stream again as well.
I am experiencing the exact same problem. I power cycled 3 time, rebooted via app 3 times, no luck … still stuck in 3 of 3.
try logging out of the app and logging back in - that worked for me for my v3 pros
Great news! Hopefully it will not come back!
I have logged out and logged back in post security incident (was never force logged out), and the single view hanging returned on me.
Hopefully it can help others like you said!
I remember on 2/16/2024 when WyzeDave posted in this thread:
In particular this part of that thread:
I was on the system that day, and never got forced logged out, I would have remembered having to log back in. I have since then logged out myself and back in twice though.
During times of trouble (like AWS outage) I try to NEVER uninstall anything or logout.
The other thing I have noticed is the Android System level Wyze App cache is always a different size than the App Cache inside the app (under Account, App Settings). If you clear the one inside the app, it does not completely clear the one under Settings, Apps, Wyze, Storage & Cache. I am assuming these are two different caches?
Loggin out and logging back in worked. Thanks!
That is interesting, I haven’t looked at the cache internal to the app - I normally just deal with the system cache.
I was not forced to log out either so I’m not sure exactly how that was implemented but it looks like its possible alot of users were not – either that or something was just invalidated on the back end for the logins that were relevant to the v3 pro’s
@WyzeJasonJ @nyuan Do I need to open a formal ticket? My v3 Pro still does not play back the live stream but plays back events. Logs: 1329134
have you tried logging out of the app and back in - thats what fixed mine
Thanks!!! My v3 Pro has been stuck loading live stream for a week and logging out and back in fixed it for me. 
Before doing that try this if you haven’t recently. Log fully out of the app and then log back in.
Wyze app → Account Tab → Account → Log Off (upper right)
I’ve been pretty busy during the last few days and did not take the time to read this forum. I came back today and I had hope when I read that some were able to get their v3pro working again by just logging out of the app. Instead of just logging out, I went to the app info and saw that there was 3 Gigs of cache… wow… why? I just deleted the app cache. Did not work. Went to the app info again and wiped the “storage”. This worked because wiping the storage is like the app was never installed. After logging in again, all my cams are there and I can see their stream. Not sure If logging out would have deleted the cache but I prefer this way as it’s cleaner 
I was about to start a percussive maintenance, maybe with a hammer. But I wont have to do this 
@WyzeJasonJ You must not have read my original message. Let me recap what I’ve already done which did not solve the issue:
I have tired cleaning the cache
I have logged out and back in
I have updated the firmware of the camera to the latest
I have updated and uninstalled and reinstalled the latest app.
Everything was working fine until the security incident a few days ago and now I can’t view my camera. Something needs fixed on the backend.
Same issue issue with three cam pro v3s. Deleted the wyze app on my phone and now it will not let me connect. After putting in my email and password and red box comes up that indicates invalid client or context. Pease access thru the wyze app…
Well my problem is the wyze app will not let me in. Of course on my tablet I will not reinstall the app or log back in for fear of the app not letting me sign on much less work on the wyze cam pro 3 pro.
what about an additional issue? 25 second delay on live view. which is probably carrying over to everything else. I have already done the jumping through all the hoops and I still get kick off of internet and then I have a 50/50 chance I will be able to get it connected. This is ridiculous!!! Had NO issues until the 16th!
Yeah this is pretty frustrating. Everyting was perfect before this incident. They declare everything is back to normal but it isn’t. They only talk about high volumes when you go to the support section of the site.
I’m happy I’m okay now but I see that a lot of people are still having issues. Hope they’ll do something about it.