I’ve had my floodlight with the standards v3 camera for about 2 years now. Lately, i can only connect to it when i am at home and on my wifi system. If i try to connect to it while I’m away from the house it says it’s unable to connect. All my other camera (also v3’s) work fine. Any ideas? I’ve flipped the breaker off to kill all power to it, and no change.
I am the only one with this issue, I feel special. Its the strangest thing. Ive rebooted the routers, which are the wyze routers. Ive cut power to the camera. I have a 2nd camera on the extra port on the wyze flood light and its works correctly. All my 7 other cameras work correctly. I just dont get it. I really dont want to get put my 20 ladder to resetup the camera.
Issues like that are often related to your internet router. Particularly ISP provided routers can be especially problematic, in the past the XB7 used by Xfinity and Rogers has caused a lot of issues, but seemed to have gotten better. Many insisted those companies give them an XB8 to resolve the problem, but using your own modem and/or router gives you more control and less issues like that.
If your router (whether ISP or your own) has “advanced security” or has different levels of firewall and is set to the highest, you can try changing those settings. Those two things usually utilize blocklists of IPs that have been used for bad things in the past, and since Wyze uses several different hosting companies, one or two of their IPs could have gotten on that list long ago when someone else used them for something bad.
The v3 is one of the cams that still connects to some of those smaller hosting companies (where the new ones use AWS which is less likely to get onto any blacklists).
It had been working fine until about 2 weeks ago. I have not made any changes to any of my devices, wyze mesh routers or cameras. What do you think the solution is? Delete and reinstall the camera?
If you have a spare (or easily mobile existing) cam v3, temporarily mount it right next to the v1 floodlight, plug it into its extra USB power port and compare connectivity. 
Unless I misunderstand the situation (which is entirely possible), I think @jhaerle has already reported on this:
I don’t have any Cam v3s or Cam Floodlight products, but the impression I’m getting from this one is that something has changed on Wyze’s end (which seems to happen frequently and is usually unannounced) and/or something has changed with the ISP/gateway filtering/settings. I suspect that this is something Wyze might be able to fix on their end, and I say that because I’m thinking of two things:
- Cam v3 has seemed to have several revisions over its lifetime so far (which is evident if you look into FCC records or projects like Thingingo that do deep dives into this sort of thing), which makes me suspect that what’s hard-coded into a camera from one revision might not be the same as what’s hard-coded from another revision.
- Last year there were several consecutive Fix-It Friday months where some Cam v3 users were reporting problems with some Cam v3s but not others, and there was a lot of speculation about the timing of the purchases, when a problem camera might’ve been activated, etc., because not all cameras seemed to be affected. Eventually, Wyze seemed to be able to resolve the issue on the server side, IIRC.
If I was in this situation, I think I’d probably submit a log and follow that up by opening a ticket, and then I imagine the options are probably
- waiting it out to see if Wyze resolves it, or
- going up the ladder and swapping the problem child with a known “good” Cam v3.
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Oh. 
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It’s a good thought, and, like I said, I could be wrong.
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I think @dave27 is more likely to be wrong than you. I’m always having to correct him. 
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I don’t mind being wrong as long as it’s not harming someone else and I have an opportunity to learn from the mistake.
Well, if you’re not gonna give me proper ‘what-for’ for poor reading then @dave27 or @jhaerle should. 
I have been hearing a lot more tree frog noises lately, was wondering what they were saying. Now I know.
It sounds like OP is able to connect on their LAN but not from outside. Seems unlikely to be a signal strength issue. Normally the default is something to do with the router, but obviously we know Wyze’s servers mess up from time to time too.
Do you have any other cams that work fine from outside?
Different models of cams use different protocols and Wyze servers, so it is possible your ISP or router manufacturer released a new firmware or an updated blacklist/virus definitions, etc.
But if you don’t mind doing it, I would give the “nuclear reset” a try
Delete the problematic cam from the app
In app settings, do “clear cache”
Force quit the app
In OS settings, clear the cache and data for the app
Uninstall the app
Factory reset the cam
Reinstall the app
Re-add the cam
Ideally, give the cam a slightly different name so it does not download any previous settings from the server.
May be overkill, and may not help, but it at least rules out a possible corruption of some sort.
Only other suggestion I can make is try putting the cam on a different wifi (possibly use your cell phone’s hotspot feature and use the same SSID and password) to see if it now works. Of course you’d then need a second phone to try and view it on cellular data so that may not be something you have.
Are you a cam plus subscriber? If so, does the Web View work currently? If not, then web view could be your “second phone” when testing via hotspot or another wifi.
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Ya, i am the point of doing a hard reset on this camera. Out of 5 total outside cameras and 3 indoor plus a lot of switches, plugs and led strips, not to mention several cameras in my other homes. This is the only problem camera, which is still a relatively new issue. And yes im on the monthly plan for all my cameras.
Does Cam v3 have a Reset Services Reset button in Settings? The Wyze Cam models that I use have this, but they all use the “new” UI, and, like I said, I don’t have any Cam v3s. I wouldn’t expect hitting that button (if it’s even there) to fix this, but I’ve seen suggestions that this might be part of the solution to unrelated issues, and since it’s supposed to reset Wyze services, which are cloud-dependent, and since you need to be able to connect via Wyze servers when you’re not on your LAN, it seems like a reasonable thing to try before going nuke-yoo-lar.
Ding ding ding. We have a winner. I never noticed that reset button before. Maybe it’s a recent addition??? Anyway, i reset it and then restarted the camera. Now it is working remotely.
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Ah, right on! I’m glad that it was an easy one that saved you a trip up the ladder, and I appreciate your taking the time to post an update!
I’m not sure how long the Reset button has been in the UI or even if it was added to different cameras’ Settings screens at different times. I think I first noticed it in some Cam Pan v3s (the only Wyze cameras I had at the time) sometime in the first quarter of last year, maybe?
Anyway, I’m glad that took care of it! Note that you might want to review your other settings, as I’ve read that doing a Reset Services can do funky things, like checking all the boxes for Smart Detections recordings and notifications, and I think I’ve seen that on some cameras when I’ve used it.