Wyze Cam Pan caught fire/melted

Wood of course can burn, but my point was it takes a sustained ignition source, as anyone trying to light a campfire without any kindling has discovered.

Of course, I expect a wood stud in a wall would ignite easier than a sizeable tree branch in a campfire, simply because one doesn’t want to the former to ignite, but does the latter.:grinning:

1 Like

Ours didn’t catch fire … but it fried my dishwasher which was the downstream appliance on the first plug I used for the camera. It took about 24 hours for the dishwasher to stop working after we plugged in the camera. I didn’t put two and two together - and plugged the camera into a different outlet that (thankfully) terminated with a surge protector in the final outlet in the stream. 24 hours later, all 5 outlets were not functioning and the outlet reset was tripped on the final one. I had high hopes for this camera, but it’s unplugged forever. Dishwashers are expensive and I’m not risking anything else…

I am worried about your conclusion, I will explain.

I won’t say it is impossible for a malfunctioning Wyze camera to break a dishwasher also on the circuit, but I just can’t fathom it! I am a career electrical engineer who has investigated electrical fires several times in my career, and can say I am pretty experienced and skilled at this particular topic.

I would need much more data from you to have any alternate theories for your case.

My worry is that if you conclude that you are now safe by never plugging in yours (or any) Wyze camera, but actually a different problem was the issue… then you are still living at risk. Of course, some other change made might have eliminated that risk already.

Here are some things to consider:

  • The Wyze is powered by a small safety-listed (UL / ETL) power supply, similar to any phone charger, and the ways these little 5 watt or 10 watt power supplies can fail AND cause collateral damage are limited. The point of having the safety listing is an assurance that, when the product does malfunction, it should contain any internal fire within it’s self, the plastic should self-extinguish, no electrocutions should occur, etc.

  • Your dishwasher did fail after 24 hours, and they were both powered in your house, and that happened only a day later from plugging in the camera. It is understandable to see this correlation as meaningful, given an electrical circuit in your house was involved… but much more data is needed: what component of the dishwasher failed? Did it fail due to a power disturbance in the AC power? Can the little power supply of the Wyze camera (or anything else in your house) generate whatever power disturbance that the dishwasher is known to not tolerate? (this is where I am stuck, because I can’t imagine such).

  • Your dishwasher “should” be on it’s own circuit having a separate fuse / circuit breaker as this has been a requirement for decades. No other outlets would be on that circuit. That provides some isolation between appliances failing.

  • Even if both the Wyze camera and the Dishwasher were on the same circuit, can that little power supply generate some kind of voltage spike we normally get during lighting storms? (no). YET, you describe a second event where “all 5 outlets failed” and the Wyze camera was involved. Yet, this could just be coincidence and I think it is LIKELY coincidence!

  • I have seen poor house wiring connections that arc when a heavy load is present, and these arcs (sparking) can and do burn houses down. That is my strong theory around the other burnt outlet incident I wrote about previously. The arcing circuit CAN and PERHAPS break SOME MODELS of a dishwasher, if that arcing is present with inductive loads also present that inject big “kickback” spikes onto the circuit, much like the ignition coil in a car generates 20,000 volts from a 12 volt battery. The little 10 watt power supply of the Wyze Camera just doesn’t present that amount of inductance, but large motors (perhaps the Dishwasher’s own motor) might.

Please, at least be skeptical that it is the Wyze camera that is killing outlets in your house and tripping a breaker.

What does “the outlet reset tripped on the final one” mean? Is that a GFCI outlet and it needed resetting? If you press the TEST button, does it respond, and also kill the same outlets?

I want to help. Something more is happening. Or I just don’t have enough info from you and are misunderstanding!

3 Likes

This failed in a “safe” way, as they say… nobody electrocuted nor a sustained fire resulted. Yet, your camera is dead and this is annoying for sure! I know enough to not be afraid to buy and use another, and to assess if I somehow contributed to the issue.

  • Were the Wyze supplied cable and power supply in use and was there no moisture EVER present? If so, Wyze product or manufacturing could do better.
  • Were there any prior issues with intermittent connection at this connection point? Did it once get wet? Did you use an aftermarket cable? Did the connector get bent from a fall or tugging on the cable? If any of these, it could be said you abused the product.

Without inspection, I cannot tell:

  • if the camera malfunctioned and drew more current than normal,

  • If moisture created parasitic current paths between connector contacts, leading to heat.

  • if the connection failed due to contact failure. (A normal current through a high resistance can get plenty hot… that is how incandescent bulb filaments actually work!)

  • If a manufacturing defect was present

So, I have no opinion without much more data.

For Wyze: If the camera was otherwise functioning, (like smartphones have) Wyze could add an under-volt monitoring feature that allowed the software to test max load current vs input voltage. If such loading resulted in too much voltage drop, it could switch to a “limp mode” - enough functionality to communicate a message back to the phone app perhaps saying “Insufficient Power - use Wyze 2A power supply and replace cable. Motor and camera functions disabled”

hypothesis: Torque from the rotating camera causes the lighter base to rotate slightly when camera starts and stops. As the power supply plug loosens, small arcs occur between contacts causing small carbon deposits. As carbon builds up, more arcing occurs and results in a thermal runaway. :person_shrugging:

Have they ever answered your questions and provided a solution?
I really hope they at least get back to me.

[Mod Edit]: Spam link replaced with plaintext.

No, they didn’t. That particular pan cam was a refurbished one. I tossed it in the trash. I have two of the newer models with no issues.

Lou

This happened today, The camera was off but it was plugged. I knew every time I plugged it, the adaptor got warm but I never imagined this could happen! should I get rid of all my cameras?

Welcome to the forums! Sorry this happened! Have you contacted Support about this? If not, please contact them and let them know this occured and whatever relevant info is needed. I do know that Wyze takes thermal events like this seriously and would proboly want the device back for investigation. That would be the call of Support though. Once you contact them, can you reply here with your Support ticket number so I can send that number up the ladder here. Thanks in advance!

1 Like

when I called the person said that she was going to send me an email with a case number and also I was going to get a gift card for $15 so that is how much cost for your company the risk of have my house and family burnt???

Sorry again for this issue! To clear up some information here, Forum Moderators and Mavens are not Wyze employees. We are users, like your self, that volunteer our time to help assist other users here in the forums and help run the forums. We have avenues on the social media/communities side to escalate important issues that I would like to send yours up through these channels to make sure your issue is addressed. Did you get that email from Support? What was the ticket number they supplied you with? There may be a small chance that the email made it into a spam or junk folder, so you may check there as well.

1 Like

I’m glad your safe.
To help the rest of us know what to look out for with our own cameras too, out of curiosity I’d appreciate any answers you’re willing to give for the following:

  • Is that a Wyze Cam Pan V1 or V2? (I have both)
  • How long have you had the camera? And do you have others of this model?
  • Are you using the cord that it came with, or is that a cord you bought somewhere to make it longer so it could go somewhere else? (I sometimes use the cord it came with, but sometimes it’s not long enough and I use a different longer cord)
  • Is it using the adapter that came with it, or another adapter? (I sometimes use the adapter it came with, but I also use other adapters such as USB ports in a surge protector, or an adapter that has more than 1 USB port, or a wall socket that also has USB ports)
  • Do you know if your Home wiring is copper or aluminum? (My house has both in different areas) or What year the house was built?
    • Do you have 3
  • You said “every time you plugged it in it got warm,” did you mean the plug/adapter or the camera?
    • You imply that you unplugged and plugged it in fairly regularly. How often were you unplugging and plugging it in, and are you saying that it got warm immediately when you plugged it in? Was it always doing this, or is this a recent thing you noticed?
    • Was anything loose or bent?
  • How was the camera’s connectivity?
  • Do all your cameras get warm there, or was this one different?
  • What are the chances you experienced any kind of power surge?
  • Any chance it was plugged into a power source with an incorrect voltage level or reversed polarity?
  • Was this inside or outside?
  • Was it Mounted on anything that may absorb or radiate heat?
  • What kind of environment was it mounted in?

Again, I’m glad you’re safe!

  • Is that a Wyze Cam Pan V1 or V2? (I have both) -
    IT IS A V1

  • How long have you had the camera? And do you have others of this model?
    → HAD THIS CAMERA FOR OVER 3 YEARS, I HAVE ANOTHER V1, AND A FLOOD CAMERA THAT I AM AFRAID TO INSTALL NOW

  • Are you using the cord that it came with, or is that a cord you bought somewhere to make it longer so it could go somewhere else? (I sometimes use the cord it came with, but sometimes it’s not long enough and I use a different longer cord)
    → I WAS USING ORIGINAL CORD WITH ORIGINAL ADAPTER THAT CAME WITH THE CAMERA

  • Is it using the adapter that came with it, or another adapter? (I sometimes use the adapter it came with, but I also use other adapters such as USB ports in a surge protector, or an adapter that has more than 1 USB port, or a wall socket that also has USB ports)
    → I WAS USING ORIGINAL CORD WITH ORIGINAL ADAPTER THAT CAME WITH THE CAMERA

  • Do you know if your Home wiring is copper or aluminum? (My house has both in different areas) or What year the house was built?
    > I DONT KNOW

  • You said “every time you plugged it in it got warm,” did you mean the plug/adapter or the camera?
    → YES, THE PLUG/ADAPTER, BECAUSE WHEN THE CAMERA WAS PLUGGED, EVEN IF IT WAS OFF, I COULD HEAR A CLICKING NOISE AS WHEN THE CAMERA IS ON AND MAYBE ZOOMING, SOMETIMES IT RESET ITSELF AND STARTED TO SPIN, IT WAS LIKE NEVER WAS OFF, SO JUST IN CASE ANYTHING WEIRD WAS HAPPENING, I USED TO UNPLUG IT FROM THE WALL.

  • You imply that you unplugged and plugged it in fairly regularly. How often were you unplugging and plugging it in, and are you saying that it got warm immediately when you plugged it in? Was it always doing this, or is this a recent thing you noticed?
    → IT WAS ALWAYS GETTING WARM, LIKE A ROKU DEVICE THAT IS NEVER OFF, THE ADAPTER ALWAYS GOT WARM, I PLUGGED IT MAYBE 3 OR 4 DAYS A WEEK IF I LEFT THE HOUSE, BUT JUST FEW MONTHS AGO, I DIDNT USE THIS CAMERA IN A DAILY BASIS

  • Was anything loose or bent?
    → NO

  • How was the camera’s connectivity?
    → NORMAL I GUESS

  • Do all your cameras get warm there, or was this one different?
    → THE OTHER V1 GETS WARM TOO BUT THAT ONE IS ON ALL THE TIME AND I HAD IT LONGER THAN THIS ONE THAT GOT BURNT

  • What are the chances you experienced any kind of power surge?
    I HAD ANOTHER DEVICE PLUGGED THERE AND NOTHING HAPPENED TO IT

  • Any chance it was plugged into a power source with an incorrect voltage level or reversed polarity?
    → IT IS A KITCHEN PLUG WHERE I PLUG A COFFEE MAKER, A BLENDER, TOASTER, CAMERA, ALTERNATING THEM WHEN I NEEDED THEM

  • Was this inside or outside?
    → INSIDE

  • Was it Mounted on anything that may absorb or radiate heat?
    → NO

  • What kind of environment was it mounted in?
    → COUNTER

Thank you for taking the time to answer all that! It was very helpful.
I find this the most interesting:

That is all really abnormal and indicates to me a power problem, like maybe that there was a short of some kind, especially with it rebooting itself. I know others have reported rebooting issues when the cameras had insufficient power getting to them sometimes. I’ve usually seen that when people use 3rd party cords or similar things. While that doesn’t apply to you, I am thinking maybe something had a short in it, either in the cord or inside the camera. I don’t know. Your answers were very helpful though! I would recommend following the advice from @Omgitstony so he can escalate your situation up to Wyze so they can look into this for you:

1 Like

I did send this topic up the ladder and it would help tons if the support ticket number was present so the issue could be referenced right away.

1 Like

That is very concerning. Your house could burn down!

I never got an email from wyze with the incident report or anything similar, I dont have time to contact them again, I will just cancel my service and get rid of my cameras and try another company.

Ok. I did notify through my esculation methods here on the Community side but without info from your Support interactions there isn’t much they can help with. I know thermal events such as this are very important to be investigated and weither its Support or Support being assisted by the Community Managers, other issues such as this have been helped up to and including being provided with a replacement as they have wanted the problem device with the issue back for investigation. They could also take a second look to see if the gift card is the proper course of action for this issue.

If you change your mind, get the support ticket number somehow, then we can see what further assistance we can get for you.

I do not trust Wyze USB power adapters at ALL, too many meltdown incidents posted ALL over the web.

Everyone of my cameras run on my own custom battery backed up power supply.

All cameras circuits have appropriate sized fuse inline with cameras, theoretically the fuse should blow before meltdown or a fire :fire: :fire_engine:

::sigh::

1 Like