4 cam pans have been working for years. There have been no changes to cameras or to network or to overall number of devices.
A day or two after firmware upgrade, the 4 cam pans were “device offline error code 90.”
I powered them off and on; nothing.
I did factory reset. They connected, but as soon as they were unplugged and replugged, they went offline.
On the app, I deleted camera group, then deleted each of the cameras. I then uninstalled and reinstalled the app.
I followed these instructions:
To perform a factory reset on your camera, follow the instructions below:
If using a microSD card with the camera, remove it before proceeding.
Leave the unit plugged in and powered on.
Press and hold the setup button on the bottom of the unit for up to 20 seconds or until the light turns solid.
Allow at least 30 seconds for the unit to initialize, in some rare instances this process can take up to 5 minutes.
The LED status light should move from solid to blinking.
For Wyze Cam v2 and Wyze Cam Pan, the light will move from solid yellow to blinking yellow.
For Wyze Cam v3 and Wyze Cam Pan v2, the light will move from solid red to blinking red.
The device is now ready to be set up once again.
The cameras all connected to network. However, when unplugged and then placed back in their appropriate locations and replugged, they went offline.
Again, no problems or changes of any kind to the cameras or to the network for years, but suddenly (after a firmware upgrade), they no longer work.
Yes, they had me run some app to determine connectivity, but all they came up with is the number of devices on the network may be too high.
I’ve had the exact same number of devices on my network for years, and the cameras never had any issues. No other devices on my network have any issues.
Nothing has changed with the cameras (other than firmware upgrade), nor with the network.
The only thing that changed is the firmware upgrade and my cameras going offline.
If it were a network issue I would think the cameras wouldn’t connect at all, but they do connect after reset. They simply won’t stay connected with any momentary power-down and then being turned on again. And that has never, ever been the case before.
I hope Wyze support will not abandon this issue.
In the meantime, again I really appreciate you taking the time and making the effort to help.
Even though this happened after a firmware update, it’s worth taking a look at your router. New fixes and features are added to firmware updates, so it could just be too much and your router could have been just barely working before.
Is your router from your isp? What’s your upload/download speed? How old is your router?
At device furthest from router: download 135 mbps, upload 208 mbps.
I have 4 other cameras from a different manufacturer none of which have any issues at all.
I have had router and all cameras on individual timers for years so they shut off for one minute in early morning hours, as I read that it’s good to have devices reboot automatically to prevent connection issues.
That has been absolutely effective for years, up until the Wyze firmware upgrade. As I mentioned, the cameras from another manufacturer are still working flawlessly.
As a non-tech-savvy guy, I am extremely hesitant to mess with the router in fear of causing problems with every other device that is working without issue.
For Wyze to not allow rollback to previous firmware is interesting to put it mildly.
All prior firmware downloads were removed from the Firmware Release Notes page due to the new security updates:
Due to the security improvement on this firmware, you will need to go through the setup process for your camera if you go back to firmware 126.96.36.1992 or below. Because of this, we are removing those firmware files from this page.
I had to operate on back level firmware for years due to a problem they introduced with motion based event capture on the cam pans. Seems to me I saw it acknowledged someplace, but mysteriously they fixed it last year after breaking it in spring of 2019.
They do motion capture, but it isn’t right. Check yours out and report back any issues.
The issues I have w\ the new FW are horrible CamPlus AI detections, short CamPlus video events, horrible motion tracking, choppy video, etc.
It actually started a long time ago from .860 in January and .1002 in March. The cam is incapable of motion detection when it is in motion panning following motion. It is the craziest thing. I have been fighting it for most of the year.
Hi. I had the same issue with my WyzeCam v2’s after the update. They would reconnect to my router after the update ONCE. As soon as they were restarted or power cycled, they would no longer connect. Going through setup again fixed it again… until a restart!