I searched and didn’t find any posts regarding this.
I have two WCOs and keep getting prompted to upgrade to firmware 220.127.116.11, both are currently on 18.104.22.168. They both fail to upgrade every time. I tried rebooting everything (cameras, base, router), upgrading with an SD card as well as without an SD card inserted, upgrading right next to the base, and also while on the charger.
Has anyone comes across issues upgrading the firmware? The base upgraded without a problem.
Edit: I am on iPhone app beta version 2.12.40 but tried upgrading the firmware using the App Store version as well.
I did figure mine out! The hard wire I had to the base station wasn’t directly to the same 2.4 wifi router my phone was on. Once I changed this I deleted the base station from my app, re installed everything and the upgrades worked the first time. Base station first then the camera. All while my phone was still on the 2.4. Then I swapped my phone to the 5 router. Seemed to fix it. Th e base station was originally on an expansion port hard line not directly to the router port.
Thanks for the info. My base station is already connected directly to my router. I was able to upgrade the firmware on the base station with no problem but both cameras fail. Tried removing everything and adding back to the app, unfortunately still won’t upgrade. Will keep trying to figure out.
I was also having trouble upgrading the firmware but took your suggestion on upgrading the base station first which was successful and then I was able to upgrade the camera. Thank you this was very helpful.
Update Android phone App, delete camera, add camera, power-cycle base station, power-cycle camera, update camera, move camera closer to base, update all, update camera–Update Failed. Change order–Update Failed. 5 or 6 attempts–Update Failed. Fresh out of newt eyes, frog toes, and bat wool.
Same, unable to update firmware, keeps failing. WYZE…Please resolve. Doesn’t matter if I rip-n-replace all network equipment and software, still same issue…I was able to update the wifi base unit, just not the outdoor camera itself.
I’ve been having the exact same issue since trying to upgrade from 22.214.171.124 a month or so ago.
I have followed all recommended steps: reboot, keep within 6 feet of base station, remove sd card, make sure base station is up to date, plugged into power/unplugged from power, deleted from account and reset up from scratch etc. Always fails. Not seeing a way to flash the firmware via sd card either so I haven’t tried that. Other things I’ve tried: Using a different phone. Made sure I was on the exact same wifi network (2.4), rebooted base station all sorts of stuff and the 8 or 9 minute timeout for the fail is excruciating. If anyone has a suggestion for something I’ve missed?