Installing my second Cam Floodlight. First installation went well without a hitch. My second installation appeared to be the same, but the floodlights come on when I powered it up and never turns off. Even after installation, I am unable to turn down the brightness or turn it off. Firmware was updated (floodlight firmware version is 1.0.0.55). The camera works fine, but the lights won’t cycle or turn off. I did a factory reset and started from scratch with no results.
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Hi, are you able to see floodlight icon on the camera live page?
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Yes, I see the icon and attempted to use it. Regardless of turning that icon on (turns green) or off (turns gray), the lights stay on. I spoke with a support person and was given this log id number: 728918.
BTW, the instructions state that when it’s powered on, the lights turn on for 30 seconds. In this case they never turn off.
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Thank you for these instructions. I followed them and unfortunately the lights continue to stay on; even after the 15 seconds that was set. In looking at the other options, I am also unable to turn the brightness down.
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I have flipped the breaker as well with no results. When the power is restored, the lights come on immediately and do not turn off.
I have chosen ‘off’ in the flood light settings and they stay on.
Got it. Thanks for the reporting. I will take a look on this and let you know.
BTW, the camera works fine. So, I know I have a good wi-fi connection.
I started the setup with the floodlight first.
Appreciate your persistence here…I tried the off/on idea with the switch, but no change.
Purchased it directly from Wyze; part of a recent promotion sale. I was on the phone with their support, but that person indicated it was reported to their engineering tech support. I don’t know if you can see this entire thread, but “WyzeDesmond” has responded here and I’m hoping he/she will come up with a solution or arrange for a replacement.
Thanks for being a good forum responder here; always helpful when participants lend their experience and ideas. Too bad it wasn’t successful, but I’m confident it will get resolved with some patience. My first one was setup without a problem and we really like it, so hopefully we will have #2 online before long.
Hi, could you please double check your current floodlight control is under auto or off? And if on auto, what is the timer set to right now?
If timer is normal but the led still comes up once you get power connected, and won’t shut off automatically. Please submit another ticket for me. Thanks!
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It is set to ‘Auto’ and timer is set to 15 seconds…and the light stays on. I also set it to ‘Off’ and it still stays on. The dimmer settings high/lo do not affect the light (it is always on high).
What do I have to do to submit another ticket?
@Rulwiz is correct. Please submit another log for this device after you confirming the setting is on off and the LED is remaining on. Thanks!
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I appear to be having almost exactly the same problem. 1st floodlight cam works well. 2nd flooglight cam: the lights stay ON no matter what I do in the app - also they never turned off after turning the power on (as it says they’re supposed to in 30 secs).
Is there any sort of fix for this? Or should I return it before my return period is over?
Having exactly the same issue. Put in support request. Give it a couple days before returning.
@sbull @Becker_dg Thank you for reporting this. Could you please submit a log for that issued floodlight for me? And could you please let me know if the settings is on auto or off in the floodlight setting? Thank you!
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I did not know what process to follow to ‘submit a ticket’. The website chat was unresponsive (spinning wheel for more than 45 minutes), so I called and also waited over 40 minutes - but was able to speak with someone (as I did the first time). I went through the same steps again (checking settings, resetting, deleting and adding the device, etc.) for another 45 minutes and was told someone from engineering would get back to me withing 24-48 hours (was given another log id, but with a ticket #). If no one contacted me, I was to call in again. Another 45 minute wait and the 3rd person asked me some of the same questions, but this time said that a replacement would be sent. I had to fill out a form providing all sorts of information (MAC address, pictures, etc.). I am now waiting for that replacement. I appreciate the courtesy and professionalism that everyone has extended to me, but I had to jump through a lot of hoops and spend hours to determine I had a defective product. I sure hope the replacement works after all this effort. With all the time I spent, I think Wyze could have offered me something in return. Even at a restaurant or store with as many issues, I would have been compensated in some way as a show of good faith. I am glad there (hopefully) is a resolution, but disappointed that Wyze missed an opportunity to strengthen their brand and our relationship (I own many Wyze products, as they would know from all my product registrations).
The log id and the screenshot of your floodlight settings is all I need for now. Sorry for keeping you waiting.
Ok, will get back to it tomorrow