Did the ability to manually turn on the floodlight stop working for anyone else? It was working ok for a long time, but after some update, I can no longer manually turn on the floodlight in the app.
I know the floodlight still works, since it turns on at night when the sensor detects something, and the app connects to the camera ok, but when I tap the floodlight icon, nothing happens. It stopped working a few months ago. I’ve tried updating the app and firmware, deleting the camera and readding it, clearing the Android app data and starting fresh, but the issue persists. Anyone else experience this and have a fix?
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What happens when you go under Settings > Accessories > Floodlight > Floodlight Control and select On?
It shows a card that says “Add a Wyze Cam Floodlight”, but when I click “I have one installed” it says “Something is wrong. Please check your WiFi connection and unplug your camera and plug it back in before trying again”. Those steps dont resolve the issue though.
I did notice that the device info page seems to show the device model as “Wyze Cam v3” instead of the floodlight version, and the firmware version is 4.XX instead of 1.XX for the floodlight. I followed the instructions for installing a floodlight several times, but it almost looks like it thinks its just a regular Wyze cam?
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I never had this issue before… perhaps you can try power-cycling it and see if it would recognize the floodlight?
this is happening to me too.
have tried all the steps but floodlight is not recognized within app.
power cycling does not work
Do you have another camera attached to the floodlight? Some people seem to have connection issues when they add an additional camera to their floodlight.
You might need to press the reset button on the camera and re-add it as a device in the app. You don’t need to delete it from the app, and when you add it just call it the same name as before and it will retain the old settings.
HI Thanks for responding. Have not modified this cam/floodlight.
manual light on/off did work some time back.
I have reset, removed, re-added, turned power off on. multiple times always same results.
Quite frustrated with this. floodlight cam is defective without being able to turn on.
This is over a driveway where i do need continuous light occasionally.
You might want to contact Support on this. There might be a faulty connection between the camera and the floodlight.
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I have run into exactly the same issue, and Support was not helpful at all. I bought the floodlight right when it was released and it was working fine until a few months ago. It’s beyond the 1 year warranty but this seems like a software issue rather than a hardware one since the PIR sensor, lights, and camera are all working - I just can’t access the settings or control it manually.
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keep working with support. Took several conversations - I really wanted refund but ended up with replacement unit.
all of this has happened to my camera/floodlight. We’ve done all the troubleshooting we can, contacted Wyze, reset some of the settings, but nothing will work. The dusk to dawn feature on the flood lights no longer works, however the motion detection works. This is not ideal as we really need the extra light where we live. The only option is to replace the entire unit as the sensor for dusk to dawn is separate from the motion detection. I guess nothing lasts forever, but this camera/floodlight is not even 2 yrs old. I love the Wyze product, but very unhappy about the thought of having to replace it so soon.
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Ditto. Ability to manually turn on/off floodlight mysteriously stopped working after about 1.5 years.
Support asked me to submit a log, which I did. Response from support: “app logs are sent directly to our engineering team…These logs cannot be accessed or followed by our support team…we won’t likely hear from them but they usually solve the issue by including the fix through firmware and app updates. For now, let’s check the app and firmware updates from time to time as they may contain the fix for the issue.”
Really? It is on me to check when the fix has been implemented?
Horrible customer service.
The camera/floodlight is out of warranty so there is nothing that wyze is willing to help with. Disappointing.
My next camera will be from a company that is stands behind their products.