Wyze Cam Floodlight Pro Lights Won’t Turn Off

Cameras
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1

I am having the issue of the Floodlight Pro Lights won’t turn off. I went through all of the troubleshooting steps - The app and firmware are up to date. I have deleted the automations that had it in it. I have power cycled the device. I have deleted the device and readded it. I have factory reset device. Nothing worked. I can not manually turn of the lights on the live feed. The only control I have is to turn on ambient light and set it to 1 so it isn’t blazing bright all the time. The wifi signal is strong to the device. I wanted to open a support ticket but can’t find that option on the wyze web site. It was working fine for three months up until the firmware updated last week. Is it possible to roll firmware back? Are their troubleshooting logs I can view? Where does one open a ticket with Wyze?
Thanks,
Greg

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I don’t have any Wyze Floodlight products, but I can respond to this:

This is how I prefer to submit tickets (you can click/tap to expand this):
  1. Visit the Help Center: https://go.wyze.com/help[1]
  2. Click into the “AI-powered search” box in the middle of the page and enter create ticket.
  3. Click Yes, that is correct.
  4. :point_up: Repeat Step #3. (:face_with_symbols_over_mouth: UGH! :roll_eyes:)
  5. Click No, I do not like chatbots.
  6. Click This is about a product.*
  7. Click Other.*
  8. Click Create Ticket
  9. Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.

     * Make your own appropriate/relevant choices here.[2]

It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.

I also noticed that you tagged your topic with floodlight-v2 but then mentioned floodlight-pro in your post. Updating the tags might help you get the visibility you want.

  1. This might be a good one to bookmark. ↩︎

  2. I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎

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Thanks Crease! Updated the tags (didn’t see the -pro originally) and will open a ticket.

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This happened to my floodlight V2. I didn’t know how long it was on, but I observed it for several minutes and it didn’t turn off. The setting was only for 30 seconds.

I was able to turn if off using the app, but I’m concerned that it might happen again when I’m not checking.

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