My Android device checked for Google updates
New Wyze app was downloaded and installed
Start up app
NOTHING but the Wyze Startup screen
The Prior version of Wyze app was working perfectly fine, until the NEW app update
Now I cannot get into view my Wyze Cams to view
Seems this update was not tested enough
I would try deleting the app , restarting your device, then reinstalling a fresh copy of the app.
Thank you
I ended up doing that after I posted
So much for “In Place” upgrades
They should fix this issue, because Google Play updates download the New app, instlalls it, and it wont run ( just the startup screen shows)
Odd. The upgrade worked fine on four of my devices.
The forums is a user-to-user Community. The official way to report problems and get assistance is to contact wyze support. That way issues can be escalated to the proper teams.
Try deleting the cache and restarting. Settings → Apps → Pick Wyze app → Storage and Cache → Clear Cache
I normally post to the user groups because it is a fast way to receive feedback or experiences by others.
Overall I bypassed the issue, by uninstalling the old version and installing the new
But this does not address the issue that caused it.
So it is something for Wyze to be aware of.
Thanks for recommendation.
Overall I bypassed the issue, by uninstalling the old version, and installing the new
Which is why its very important to contact Support to report issues like this. 
There is sometimes Wyze employees in the forums to help run the community, but its not the Support staff.
Thx
But I am not the beta tester
Thats the Beta testor’s job to report it to Support
Like I mentioned before, I fixed / addressed the issue myself.
in 15-20 minutes, after I posted to the issue community board.
Didn’t have time to wait to file a support ticket, ( since the 3.0 upgrade tanked my working Wzye -prior version app. which lead to no access to any camers) and couldn’t wait hours/days for a response back from Wyze Tech Support.
I understand very well how IT works, I work in the field
Appreciate the feedback.
Well unfortunately I’ll have to let you know I beta test for this app for this version and have been doing it for at least two weeks. Just started having a major issue last night to where everything is wiped itself out of the app but it still remembers my devices names in certain sections and I have sent a couple of emails and tickets to wyze they’re just closed in support. I am hopeful that somebody saw it before I noticed and reported it so that the support and technical staff it wyze Will be able to fix it so that it doesn’t affect everybody else because I haven’t seen no one listing anything like what I’m having as far as problems go inside of this app.
Because of the nature of the beta software releases, if Support is made aware then they just forward to the appropriate team for investigation. Support assists with production products and services. You should find the beta app launch topic in the beta forum here for that version you have and post your experience there so the Wyze employee s that made the topic can see your feedback, logs numbers, ticket numbers etc.
Im having the identical issue. Cant logon to the new v3 app (3.1.5.569) sonce it automatically instasled 5 days ago. Wyze support is useless and acts like im the only one with the problem. No access to 8 cams, vacuum, lights, door lock, doorbell cam and garage door opener. This company crapped all over a long time loyal customer. I’ve had no response for over two days after requesting a link to the previous app version that worked before this disaster 3.0 update.
Clearing cache did no good for me.
Did you uninstall the app and reinstall it?
Yes, at least 5 times. Uninstall, reboot or turn off phone, turn back on, install again. No VPN, cache cleared, tried changing default browser from Edge to Chrome and DuckDuckGo. I’m seeing a huge number of issues on various forums, all related to 3.0. This all worked fine when i used the app to turn on mu pool pump via the wyze outdoor plug. The phone wasnt touched for approximately 3 hours when I got it to turn off the pump. Nothing Wyze worked since. Not a single issue with any other phone app.
Do you have another phone or tablet you can test on?
I haven’t seen much in terms of people simply not being allowed to get into the app as you are describing… This forum would be filled with that feedback if it was widespread. Similar to when the 3.0 app (beta) was first released. People showed up to complain and actually changed the trajectory of the app development with their feedback.
I know you said there is nothing else wrong with your phone but, it’s always nice to have a different device to work on for comparison sake.
I only have the one phone. I don’t understand why I cant get a link to install the version previous to 3 that worked.
Did you Google it? No one is keeping something from you.
@dbarry I mentioned this in the other thread as well, but if you want to go back to 2.5, make sure you turn off automatic updates right after installing the apk. And also note the “latest” 2.5 is only available as a package which you need to use the apkmirror installer to install, but that’s not a big deal, they’re a pretty trustworthy site. You should be able to remove the installer after. If you want to avoid that step, there is one like 2 versions back that is a raw APK file. I installed that on my old android phone which doesn’t support 3, then just let it update to the latest 2.5 (since it doesn’t support 3.0, it will do that, in your case you can’t update or you’ll end up with 3 again).
Hopefully at some point someone will post a raw apk file for the final version of 2.5.
But how long the 2.5 app will work is anyone’s guess, so probably better to try and figure out your problems with 3.0 and try and get it working.
