Loading wyze app

try to start app, asks for phone number , type it in then nothing. Its a XL 10 tablet using wifi

That doesn’t sound quite right. Could you please confirm you have downloaded the correct app? It should be this one.


here is where you can download it DIRECTLY FROM WYZE and side load it if you are having trouble finding the correct app.

app versions and firmware

you will finder older app versions but once installed you should be able to update without issue.

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Tried to load again and got popup saying app was not comparable with device!

I’m not familiar with the tablet you are trying to use the app on. What brand is it?

In order for the community, and Wyze, to assist you better, please always provide all of the following whenever possible.

  • Phone/tablet type and OS version on phone/tablet
  • Wyze app version (instructions here)
  • Firmware version installed on Wyze device ( Device settings (gear icon top-right) → Device Info → Installed firmware version)

This is needed because “latest” and “up to date” are subjective to when a post is added to the forum. (It is also important to distinguish whether an issue is actually with a beta version, as opposed to a public release.)

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