Wyze App Service Outage - 8/22/19

Does this outage affect all of the cameras playback history on the App? Even the SD card seems to have been erased, I only have Playback history from August 19th - present, the rest is completely gone, what can I do??

It’s 09:08 and i am still off line. Any updates for when problem will be fixed?

Best not to try anything until the servers are stable again.

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I was going to set up another bulb tonight , but not now :slightly_smiling_face:

I noticed that one of my sensors didn’t fire a notification. Went to the trouble of uninstalling it with a spotty performing app. No success. Bridge was flashing… ā€œmust be the bridge!ā€. Power cycled the cam. Dang! Didn’t work. Read the outage post in forums…facepalm. Friday can’t come soon enough.

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Can’t delete or remove devices.
Would this be affected by outage ?

Sure. Your cam settings are on the servers… The system hasn’t recovered yet. Until it does, some people will work, some won’t and symptoms will vary.

Anything you try to do might be affected

I have 2 cam pans, 1 cam v2, 11 bulbs, 2 contact sensors and 3 motion sensors. Cameras connect fine but the bridge will not connect. It just flashes blue and nothing I tried works. Some bulbs work through the app and google but most do not. It wont even let me remove any devices. All sensors do not work and my wife is pissed… When this glitch happened apparently it turned off the bulbs in the bathroom and the sensor didn’t turn them back on. Yea, she was furious in a black bathroom. Took it out on me (and Wyze). This is quite of a glitch considering I am starting to rely on Wyze and promote them to everyone I know. I have had zero problems up until now. Please let this be a server issue. I am really looking forward to the new plugs.

Same here. It looks cameras are working okay, but contact or motion sensors stopped working and they were frozen since two hours ago. Even if there are no motions or doors are closed, the app still says motion is in progress or doors are still open for two hours.

That is out for now! :sleeping: Maybe tomorrow.

I did too, promoted to fam and friends. Hardware is only one part of cloud-based automation…service levels are crucial too. Especially if you adopt heavily for home automation and security.

My sensors are not working. Bulbs show on but are not and can’t turn them on or off. All cams are ok 9:32pm EDT.

Security cameras we can’t rely on because of server issues…just great. You’d think we’d still have access to the cameras via the app, without saved video (unless on a cameras memory card). Where is the backup redundancy at Wyze? All these new products you guys keep coming out with mean nothing if the software isn’t working for your customers.

The software works very well. Unfortunately server issues happen.

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Everything in app seems to be fine.

Still show a server issue message in my Alexa devices for my bulbs.

Motion sensors aren’t triggering lights.

In all fairness…pretty good service for me so far…not a lot of service outages. Still frustrating. I’m confident they will figure it out and learn from it.

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Cloud = Someone else’s computer

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Just got this 2 days ago and have just experienced a lot of what others have mentioned on here already. App seemed to work, then it wouldn’t have my shortcuts when I opened it again, then it did, etc.

Just a good thing I’m home and not somewhere on vacation and having the App send me Events that don’t show up. Would be nice to see on the App some sort of notification on there saying there was a server issue. Some people might be freaking out now and thinking their cam has been compromised or something without seeing this post…

I just found this thread. Glad it’s a wide issue and not just me. All afternoon I haven’t been able to turn off my cams. Well I turn them off and they just turn back on. I unplugged for a couple hours, still having the issue.