Wyze app "crash" every time I return from camera to camera list on Huawei devices

Hi. Every time I return from camera view to list of cameras, my app crash. In fact I realized, that it still work in bacgroud as minimalized, but I have to open it again. Any suggestions? It’s very annoying. It happens every time on both of my devices: huawei mate 20 pro and huawei mediapad.

Hi @Vigolec, can you please tell us which OS version your Android devices are running, and which app version as well? :slight_smile:

Android 9. EMUI Wyze app 2.5.30.

Have you submitted a support request to Wyze, yet? I’m not aware of any issues like you mentioned with that version.

Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. You can also submit a request from within the Wyze app by going to Account > Help & Feedback > Report an Issue. The latter method will allow you to include an app log for diagnosis.

Not yet. I’m gonna do that. Thank you for your help.


@Vigolec Have you tried uninstalling and reinstalling the Wyze app? This simple process may correct the problem your having with the app crashing.

Sure I have. No difference, unfortunately.

Dear all,

I’m facing an issue with wyzecam app on android ( huawei mate 9 pro, android 9).

I’ll describe it below :

1- i launch the app, in the home tab, i see the listing of my cameras.

2- i choose one of my cameras, and i click on it, i can see the image of my camera

3 - now i try to get back to camera listing page, then the app stops and closes, I’m obliged then to relaunch the app.

I tried to clean the cache, reinstall the app, check the app authorization. But nothing works.

Any idea how can I fix this issue

Thanks in advance for your help

Kind regards

Welcome to the community, @telyoussoufi. I have moved your question here because it is about the same problem on the same brand of hardware. I would highly recommend submitting a support request, and then posting the ticket number here. :slight_smile:

Hi, everyone! DreadPirateRush let me know about this thread and I asked the product team about it.

We’re wondering about a compatibility issue. Could you please send in logs through Account > Help & Feedback > Report an Issue and describe what is happening step by step like @telyoussoufi did? Once you send those in, you will receive a reply email with a support ticket number. Please give me that number so I can get your logs where they need to go quickly. :slight_smile:

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Nothing has changed. There’s still no hardware acceleration! App is useless for all my cameras!
This is just unacceptable.

The hardware acceleration had to be removed due to the change in libraries. They were making other changes to try to fix the lag issue. What device and Android version are you using it on.


Huawei MediaPad T3 Tablet.
Snapdragon 425, 2Gb RAM
Android 7.0
There’s about 40 seconds of lag, and of course app is crashing all the time.

Did it improve at all from the first version that removed hardware acceleration

Unfortunately not at all. Lag time is the same. Only one difference is that 2.4.x was stable. And 2.5.x is crashing all the time.

@blubisu, I have moved your comments to this topic because Wyze is investigating a trend of app issues on Huawei devices. Please see WyzeGwendolyn’s comment above. :slight_smile:


Blubisu … I feel your pain!

In the short-term, however, switch your cameras over to “360p”. While this is not ideal, I found that it resolves the lag issue. Hopefully additional efforts by Wyze will resolve the lag for SD and HD soon?


Yeah, I know that this is something we’re still working on. It was improved for many people but we don’t consider ourselves done with it.

Has anyone in this thread sent a log since last week? I would like to get those to the team.

Same here with Galaxy Note 3 Android 5.0

Welcome to the community, @keithledford. As noted in the topic title, this thread is about problems with Huawei devices. I would recommend searching the forum for Note 3 issues, and/or submitting a support request. :slight_smile: