Two of my outdoor wi-fi cameras will not connect through the app even though they record events and send me notifications on any movement. I have brought them inside to ensure wi-fi connectivity is not an issue but am still having the same issue.
Also, a third wireless camera keeps getting confused with the other two wireless cameras and briefly shows images from them before returning to normal.
I have reset both offending cameras and have also cold-booted the base but the problem persists. As a result, I can’t watch live view of the two cameras.
Yes, we have cycled the power of the hub and also the cameras. Both cameras are CAM+. Also, deleted both cameras in the app and re-added it but problem persists.
One similar camera that DOESN’T have CAM+ works fine except it keeps showing images from the other two cameras as thumbnail. When I touch the thumbnail on this third camera, it shows the actual live pictures without any problem.
Unfortunately, I have already done that without success. Last night I deleted both cameras from the app, reset the cameras by pushing the reset button in the back, added back to the app; reset the base (twice), and then left to charge all night long.
This morning, battery was charged 100%, it is still recording movements and sending notifications but the app won’t connect to the cameras. Gets stuck at Getting video data (3/3) screen.
One of the cameras is still less than 1 year old so I guess I can get an exchange on it but I still don’t think it’s a camera issue since two cameras won’t go bad at the exact same time. Moreover at least another person is reporting similar problem that started right around the time my problem started.
Someone in another thread said take cameras out of the ‘group’ and that would solve the problem. Tried and sure enough, they are working outside the group. Hopefully, there’ll be a quick update for this bug. Thanks to all.
I have no issues getting my 4 WCO to open in live view when I first open them, they all load in a few seconds. “BUT” if I make a change in the settings and then tap < in the app to return to live view before closing, the cams just spin 3 of 3. Using iOS app on iPhone I just quickly force close the app, open the cam and it will again load in a few seconds, Annoying
I had a weird thing pertaining to this. I have two outdoor cams. One in the front yard and one out back. The out back camera was working fine and the front wouldn’t load in the app. So I thought I would just move the camera outback and move it to the front and rename the camera to front and now it won’t work either. It’s still capturing motion as I still get events notifications and videos from the cloud. I’m just going to wait until they figure this all out before I worry about it I have 17 other cameras that are covering everything anyway.