Thier reply to me… and I replied back I had already done all those things and the same situation is present… that was yesterday. No Response at all … here was the message they sent
== > We appreciate you reaching out to us. I hope you are safe and doing great. This is Rozallen from the Services Team and I will be happy to assist you.
I understand that you have concerns about not being able to view the live stream using the Wyze Web View feature. No worries, I will do my best to work with you on resolving this concern!
We care about serving our customers and we have always believed that we leave no stone unturned to ensure that you are getting the service that you deserve, and for this inconvenience, we are truly sorry.
To give your situation ample time and care, we kindly request your assistance in following these troubleshooting steps. We believe that by taking these measures, we can potentially resolve the issue you are experiencing:
- Check if the camera model is compatible with Wyze Web View.
- For compatibility, please refer to our Wyze Web View FAQ.
- Check that the browser has internet connectivity by trying to load google.com.
- Confirm you don’t have a firewall or other settings enabled that are blocking WebRTC and view.wyze.com.
- If you’re unsure or unable to confirm, we recommend reaching out to your internet service provider.
Ensure the desired camera’s live stream loads completely within the Wyze app.
Make sure the firmware is up to date on the Wyze camera.
In the Wyze app, navigate to the Account tab > Firmware Update.
Restart the camera from the Wyze app.
Navigate to the camera’s settings > Restart Camera > Restart.
However, if these steps do not alleviate the issue, please know that in the spirit of ensuring that your experience with our products remains seamless and gratifying, we would like to suggest, for the time being, the use of the standard Wyze app. Utilizing the standard version may provide a more consistent and reliable platform while we address any potential issues.
I hope this helps! We appreciate your patience and please know that we deeply care about your experience. If I possibly missed anything, please let me know. I’d like to have this situated for you as soon as possible.
Thank you for your continued support in Wyze.