I’m a little late to this party, but I bought a brand new Watch 47 this last ~1-2 weeks, and have been frustratingly been unable to update the firmware, as well. The Wyze app just always bumps to an “oops try again later” page anytime I try to download the firmware. Everything else (including my Band) are all up-to-date on firmware - only the Watch 47 is unable to update due to a failure of the app being able to download it.
I’ve the same issue with Watch 44mm. Support people do not seem to be aware of this issue.
I just got a new Watch 44mm this week and I’ve been trying to update it for 3 days. It’s two versions behind. Updates have been broken for 2 weeks? Are there any official updates on this?
It is certainly frustrating, as I’ve the same issue.
Any update on resolving this issue?
The last info I have on this is from May 31, when I was told they are still looking for the issue. I do know it is being looked at and I check in with them about once a week for anything new.
I have the exact same problem going on with my 44 that I received yesterday. It appears to have no internet connection. I validated all communication, restarted the app, restarted the watch, nothing.
Hopefully the next app update will address this.
For not it is working perfectly on 0.3.90
I just received a 44 yesterday and also have not been able to update the firmware. Getting the oops screen. Powered off watch, reset watch, manual pairing, factory rest, Bluetooth forgetting, nothing works to update firmware.
I have the same issue. I just bought the 44 watch. It says an update to the firmware is available. I accept it, It says “downloading firmware.” Two hours later it still says the exact same thing. I have rebooted the watch, rebooted my router, iPhone, and even tried updating firmware ALL. The other items that need updating did update. The watch just keeps saying “downloading firmware.”
Microsoft’s Ball of Death has discovered another haven!
Also having altogether 47 watch issue since the latest App update!? Has been permanently disconnected & it won’t connect no matter what I do!? Watch IS fully charged, I have unpaired & reconnected bluetooth, have restarted the watch, have force closed the app & cleared the cache etc…literally have done EVERYTHING besides factory reset which I shouldn’t be forced to lose my info & factory reset bcuz of fault of wyze NOT patching/fixing problems &/or updates??? I’ve literally NEVER had an issue like this with ANY Wyze product b4 & I’m REALLY NOT HAPPY especially considering this comment feed has been running for 20 days & we have been told “Wyze is working on it” but NOTHING HAS BEEN PATCHED/FIXED!? I’m basically wearing just a regular watch at this point which is UNACCEPTABLE & NOT OK??? WTF WYZE!?
Poor customer service Wyze Ticket 2042740
For weeks my two Wyze watches fail to update software. I gave it some time to see if it resolved. When it did not, I replied to the original service ticket. I got back a ticket closed msg saying that I should start all over again. Wyze service has really gone downhill.
[Mod Note]: Your topic was merged for better visibility and consistency in grouping similar issues. Also note that Wyze is aware of this issue and currently working towards a solution.
Fyi I very recently bought a Watch44 for both my wife and myself. My watch won’t update the firmware yet hers had no problem. She’s on Android and I’m on iPhone. She also didn’t previously have the Wyze app on her phone (was a new user to Wyze too) whereas I did (and it’s up to date - it has several Wyze cams registered and I’ve been a Wyze user for several years ).
When I removed the watches from both phones and added my watch to her phone, it had no trouble updating the firmware.
So this is possibly an iPhone-specific glitch. And/or a glitch with old user accounts. And/or a glitch with an account with prior registered devices.
That’s very helpful. I’ll give it a try.
Good information to help troubleshoot this! My mom–who has the FW update issue with her Watch44–did not have an old user account nor an account with prior registered devices. However, she does have an iPhone, so perhaps it’s an iPhone issue.
Finally able to update my 47 this afternoon using my iPad. Yay!
Was this issue fixed?
This should have been fixed with the Android ‘Nearby devices’ issue, that was stopping the firmware from updating.
I think the problem is related to 47 vs 47c.
47 successfully updates to the latest firmware, 0.12.49.
47c is stuck on 0.12.28.
Is there an internal difference between 47 and 47c that requires separate firmware?
If not, can 47c users reset their watch, add watch as 47 and load 0.12.49 with no issues?
I will have to check on that, I know when this issue came up originally we did have both watches failing fw upgrade.