Wyze Watch 44 Screen Not Responding

My wife’s watch has is pretty much useless after the last firmware update. I have reached out to support already, but wanted to ask if anyone else has had any issues with the latest firmware. Here’s a video of what’s going on (or not going on in this case). Wyze Watch Issue - YouTube

I have reset the watch, removed it from the app, and nothing has changed. I submitted logs to Wyze, and they said that a firmware update should be coming “as soon as possible”.