I am over frustrated with your company and its choices to constantly take away functionality of products I own. I supported you as you built up your brand, setting up friends and family, bragging on your products. No more, It is evident to me now that your business plan will continue to force customers to replace older products that still worked and were bought and paid for. I will send my future dollars to your competitors and look forward to joining a class action lawsuit should someone open one.
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I notice you tagged this as being about the plug. If your comment was about the plugs that temporarily stopped working, there was a known service status issue for some of the plugs (I think it was just for the v1 plugs). Wyze announced this on their Service Status page and got a resolution in place for it within just over 1 day once they found out there was a problem with them. They said the plugs did need to be unplugged and plugged back in for the fix to take place:
If you still have any plugs that went offline, try that. If they still don’t come back up, please contact support or post about it in here. Most people I’ve talked to said that it’s fixed for them now and everything is back to normal.
Is there anything else specifically that you have in mind about what functionality Wyze has recently taken away from users who have once had something but don’t now? I think I have almost every Wyze device that they’ve ever made, and I can’t think of one that had functionality purposely taken away that I don’t still have available to me, with 1 major exception that comes to mind: People with Cam Unlimited automatically get all cameras to move to Cam Unlimited and we’re no longer able to remove them manually. This is annoying for some of us, though 99.99% of people would want all their cameras to stay on that unlimited subscription if they have it, I do know a few who want to be able to remove SOME cams from the subscription. Though I can’t really say most people would consider that a loss of functionality, a few of us do.
I’m curious what things you had in mind.
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Person detection used to be available without a subscription. I also used to get video clips for my v3 but now it’s just stills.
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I agree 100%, I have been with WYZE since they started and they have gone downhill ever since. They have dumped so many untested worthless products since then and they don’t support them taking forever to do fixes while customers suffer. Now they really don’t care about anything but their worthless subscriptions. They hound you constantly and are now reducing features on their cameras forcing you to subscribe. Sadly people fall for their scam. The day they take away the full function with the SD card and their playback 1000s will dump their cameras including me.
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I have also been with Wyze since they started. I have been going back and forth with customer support for a week now and it has been horrible. My problem was not resolved and the solution they offered was a replacement of product - except it is out of warranty so no to that too. In other words, no solution and no support.
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What was your problem, and with which product?
That is one thing about Electronics. They tend to wear out, so warranties are often fairly low, particularly for anything reliant on a battery, but even communication modules in them fail due to constant data transmission and reception, not to mention microcontrollers and processors subjected to constant 24/7 running heat, or sometimes power surges/fluctuation, but even just prolonged use. Power Supplies have similar problems. Average lifespans are not huge for consumer IoT components. Typical expectations for IoT components themselves are 18-24 months on average with some at the high end of the normal curve lasting many YEARS longer than expectations. The embedded components often last a lot longer to be more like 5-7 years on average, but there are so many variables and parts definitely do wear out with constant use.
Over the last 5 years I’ve fortunately had over 300 Wyze devices without any of them being lost due to wearing out (well, not counting some V1 sensors that went into a lockup state thanks to Texas Instruments’ design failure, and a Sprinkler plug that just fell apart by itself before I set it up 
), so they’ve held up pretty good for me overall…way better than average electronics. But it is still frustrating in those situations where we have one thing from one company die seemingly too early, and another one from a different company defy the odds and seem to last decades of constant abuse/use. Definitely makes it easy to generalize the brands.
Anyway, if you share which model and the issue, there are some pretty insightful people on the forums who sometimes have good ideas to resolve random things that support didn’t suggest.
Just another “I agree 100%” here.
I also look forward to joining a class action lawsuit for that & other reasons. I know for certain that Wyze has lost TONS of customers in the past few years as they keep taking steps backward & removing features that their customers like & their competitors offer. (A simple search in a search engine will lead you to oodles of us who have jumped - or will so be jumping - ship. It’s extremely helpful to read what you find from doing that search cuz you’ll see what former Wyze customers have chosen instead.)
Meanwhile, many of us were kinda promoters & brand ambassadors cuz we referred so many new customers to them. Which of course we regret. BUT we can use that same power to preach against Wyze.
Re: “they have gone downhill ever since”
Today I found out (at least part of) the reason why Wyze support is SO HORRENDOUS, wastes staff (and customer time), which of course wastes a ton of money for Wyze & customers.
A “support agent” actually wrote the following in the first paragraph of an email “reply” to an issue I’m desperately trying to resolve. (Their 3rd reply - the 3rd time their support folks have NOT included ANY info relevant to my issue.)
“Please note that support agents do not have access to your log submissions and cannot view or use your logs during the troubleshooting process.”
(screenshots & messages with full headers avail upon request if anybody wants to see proof that I’m not making this up. I know it sounds like something from Catch-22 or a Coen Bros movie. But this is genuinely what I have been told IN WRITING from a Wyze rep!)
You might want to re-read that. I had to read it several times because it makes absolutely NO sense. Why would a company pay people to do support if those paid people ARE NOT ABLE TO READ WHAT THE ISSUE IS?! I mean… WTH?!
For a couple years I’ve been done with Wyze. I keep putting off the switch to one of their competitors. But I am SO done with them. They’ve never shown any interest in assisting customers. After they get money from a sale, they have no more use for us. Which means, all of us who’ve jumped ship are sharing our Wyze horror stories so that nobody else gives money to Wyze.
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