Anyone else have sporadic issues accessing doorbell cameras from the iOS app and it shows a static placeholder image when you select the camera? It doesn’t happen all the time but when it does I have to close the app and reopen it before I can view a live feed. See screenshot below - running the latest iOS app version and this is on a v1 doorbell.
And @TomG , Do you have the camera as a favorite? Or in a group? How do you access the camera when this placeholder image shows up? I use a vdb V1 as my daily driver and want to try accessing it the same way you folks to
I don’t use any groups, and it’s happened whether it’s a favorite or not.
This may be anecdotal but it seems to happen more frequently when I access the stream from a notification of movement or doorbell press, though it happens when I manually navigate to the camera as well.
I will say I have both a v1 and v2 doorbell and it’s never happened on the v2.
I have the exact or similar issue with my Wyze door bell. If it shows me that blur still image and if I exit out and retry to connect to it again it will work and go to live view. However after 5-15 seconds or so my live view loses connection and it’s not able to connect again no matter how much it tries. If I leave it alone and come back to retrying to view it later on it works momentarily again but the issue repeats all over again. This is all while on my home WiFi. If I am on cellular connection it works without any issues. The Wyze door bell never looses wifi connection to my router, nor does my wired cams. It’s the issue with the Wyze app that won’t allow it to connect or lose live view.
I never watched the video feed from my V1 doorbell more than 10 seconds but watching it now, the feed continued but is choppy all the time. Like 1 frame every second.
This is probably documented but I was unaware of it :
Maximum recording time on the V1 doorbell is 50 seconds. I verified this by recording again, and the recording stopped by itself after 50 seconds.
Expecting to see two 50 second clips in the album, I had two 5 second clips.
I have CamPlus only on the doorbell because there is no local storage.
I turned WiFi off on my iPhone XS Max, rebooted the phone, powered the doorbell off and on (I put a smart plug on the plug-in transformer) and still had the placeholder image. I only got the live view when I closed the doorbell view and reopened it. So, no matter if I am in cell or WiFi, the placeholder image is presented initially instead of the live view.
