Video issue with Wyze doorbell V1

Cameras
, ,
1

Been having an issue with the live view from my Wyze video doorbell V1

This is what a live view looks like

IMG_4953
IMG_49531242×2688 180 KB

Yet when I look at events, the images are clear, like this one

IMG_4954
IMG_49541242×2688 449 KB

When I disconnect and reconnect the doorbell transformer the live image is ok for awhile. The transformer is a robust ELK putting out a clean 24VDC

The device status page shows it is offline, with no WiFi bars and 0KB/s

IMG_5356
IMG_53561653×1043 59.6 KB

The doorbell is running the latest firmware

IMG_5357
IMG_5357433×278 19.5 KB

Since the doorbell has no way to store locally I have this set up for the Cam Plus service.

Any thoughts?

2 Likes
2

Should I start a support ticket? The doorbell is way out of warranty.

3

Couldn’t hurt.

4

Frozen Image - Doorbell

Anyone else have sporadic issues accessing doorbell cameras from the iOS app and it shows a static placeholder image when you select the camera? It doesn’t happen all the time but when it does I have to close the app and reopen it before I can view a live feed. See screenshot below - running the latest iOS app version and this is on a v1 doorbell.

IMG_8083
IMG_80831170×2532 137 KB

1 Like
5

What actual app version are you using? and what actual app version is on the camera?

@TomG, any luck with Support or any updates on this from your end?

1 Like
6

iOS app is 3.2.1, running on iPhone 14 on iOS 18.1. Wyze reports firmware is up to date on the camera (4.25.1.333).

1 Like
7

The issue is sporadic, and the placeholder image is the same as @zachmaster

Right now the doorbell is working. This is the only cam I have that does not accept a SD card, so I have the Cam Plus subscription for the doorbell.

If I had to hazard a guess as to why this is happening, there must be an issue with the Wyze end that hosts the Cam Plus subscription.

Update. Now the placeholder image is back. This has to be an issue with Wyze, and not our doorbells,

2 Likes
8

Yep, definitely an issue with Wyze. No Pro and it happens about 50% of the time I go to view my feed.

2 Likes
9

And @TomG , Do you have the camera as a favorite? Or in a group? How do you access the camera when this placeholder image shows up? I use a vdb V1 as my daily driver and want to try accessing it the same way you folks to

1 Like
10

I don’t use any groups, and it’s happened whether it’s a favorite or not.

This may be anecdotal but it seems to happen more frequently when I access the stream from a notification of movement or doorbell press, though it happens when I manually navigate to the camera as well.

I will say I have both a v1 and v2 doorbell and it’s never happened on the v2.

11

Not in a group or a favorite. I made a short YT video

Also, when the placeholder image is showing and the frame rate is 0KB/sec I still receive motion notifications and the events are clear and current.

It is just the live image that has issues, which points to a Wyze issue.

2 Likes
12

Nice blurr effect on that final scene.