Wyze Doorbell - No Live Video, All Else Works Fine

I’m having issues getting live video with my Wyze Doorbell which was working perfectly fine. I get notifications and I can watch event videos. The doorbell shows a great signal. I have a Wyze V3 eight feet from the doorbell, along with several other Wyze cams. All other cameras are working fine. I just upgraded it to the latest Beta firmware. I was not getting live video prior to the upgrade or now. I force quit the app and have rebooted the doorbell. I deleted the doorbell and re-added it and still no luck.

Any thoughts would be greatly appreciated.

I have a VDBv1. It previously had hickups and stalls when loading, but it would load live video eventually. With the updated FW and the app upgrade, it is a much quicker load now. All I can suggest is to make sure you app is up to date along with the firmware.

What OS? App Version?
Which VDB? FW Version?
CamPlus Lite or CamPlus?

Are you able to access the live video from any other third party software\platform or the live Webview?

Thanks for the reply. Since I placed the post, the doorbell all the sudden started working again last night with Live video. I checked it earlier today and it was back to its old self again… To answer your question above -
OS: iOS 15.4 on an iPhone 12 Pro Max
App Version: 2.29.0 (a25)
VDB Firmware:
Running CamPlus

Great that is working now! Perhaps the post scared the gremlins off… Or more likely the updates finally sunk in. It’s all :+1: though. I am on Android so I can’t speak to any iOS issues.

Just FYI… It may also be the FW version you are on for the doorbell. That is a RC Beta version FW still being tested and debugged. It has yet to be released to the public.

Current PR version:

Wyze Video Doorbell Firmware (December 20, 2021)

  • Improved the night vision auto-switch mechanism
  • Fixed an IR manual control bug
  • Fixed an issue that could cause the doorbell to overheat
  • Fixed the “QR Code Incorrect” after the doorbell is reset bug
  • Security improvements

Well the doorbell is back to acting up again. Interestingly my buddy just bought a Wyze Doorbell that I helped him install. He is having a very similar issue. He is not on the beta firmware. He has a V3 and like mine, it connects right away but the doorbell takes forever to live stream. Something is going on with their firmware…


Something is definitely going on. The problem is Wyze has no idea what that is. Might be server side changes, who knows. Had another OP magically change event video length without any app setting changes.

@WyzeGwendolyn has there been any other reports of users having issues connecting with their Wyze doorbells? Please see my issues above and note my friends doorbell that I helped him install this week takes an extremely long time to connect to live video, however his V3 connects almost instantly (like mine do). He is running standard firmware. I am running beta. Any information you have would be appreciated.

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I bought a new doorbell from Home Depot. It is running firmware It’s working flawlessly. Instantly connect and Live streams. My buddy’s doorbell that is running the current version of firmware has a significant (10-15s) delay before connecting. My previous doorbell with beta firmware was all over the place between connection failures to working the next time but failing again after that.

Wyze - please take a look at the firmware…

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Wyze Team is probably not monitoring this thread…

However they are monitoring the Firmware Beta thread…

Suggest you post over there by replying to or tagging @WyzeAndy, who is on the VDBv1 Firmware team. Provide details about the video lag you are experiencing on the 3 VDB1 you have in service with the 3 FW versions and how each is acting. Would also suggest you push logs for each of the VDB1 before you post and include those log numbers for Andy.

Thank you very much for the information. I appreciate it!

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In the meantime while we wait for a fix, here is the workaround that I found and let Wyze know about:
When your LIVE feed gets to “Step3: Getting video data” and gets stuck, press the gear to go to ‘settings’, select ‘Advanced Settings’, select Night Vision ‘On’ and then ‘Off’, then press the ‘<’ key to go back to LIVE feed and it will connect.
It took me a long time to find this workaround. I expect that it will work for everyone having this issue since it seems to unstick it by going thru night vision mode. Sorry, but if you use Night Vision, you will have to turn it back on. But, at least it is a reliable way to temporarily conquer this bug.
Your welcome. I hope it works for you too.