Yeah, here is what they said on the issue:
I agree that Wyze should keep it streaming to Alexa, even if it is rotated weird, though it should have never been a selling point for people…if it was, it was a misunderstanding because when they launched the VDB, I read that Wyze clarified that they probably would never be able to stream the VDB video to Google or Alexa because the Video dimensions didn’t fit into what Google and Alexa allowed (therefore Google and Alexa wouldn’t allow it video stream to their devices), but explained that it would still integrate with Google and Alexa for chimes/sounds, so anytime someone pressed the doorbell button, it could [eventually] sound a chime/alert on any Google or Alexa device, whether it had a smartscreen or was just a speaker. That’s all they were talking about.
I remember being disappointed about this, but decided to buy one anyway. Then I was shocked to find that the VDB was suddenly streaming to Alexa anyway, and apparently Wyze has worked around Amazon’s restrictions by rotating the stream. So to me, it was a very welcome bonus for something I read Wyze say from the very beginning (at launch) would likely never happen…then I read Wyze say too many people were filing tickets about it being rotated, so now it will likely be removed as they’d originally said.
I assume Wyze is removing it because people keep sending tickets to Amazon, and Amazon complains to Wyze that people are complaining to them and wasting their tech support’s time and money, so they need to remove it so people will stop wasting Amazon’s time about it. That’s understandable. It is costing Amazon money having to deal with everyone complaining that it is rotated…and since Amazon won’t support it being streamed in portrait view, there aren’t a lot of choices.
I suggested that Wyze should instead try to put a disclaimer overlay on the stream, or before the stream that tells people not to contact support about the video being rotated or some similar disclaimer about the necessity of it being in landscape mode.
Maybe they’ll come up with some ingenious solution though. Sometimes it happens. I mean, it’s been a month since they said they might have to remove support for it, and yet it’s still up there, so hopefully that’s good news they didn’t just remove it immediately. Let’s hope they figure something out.