I’m having an interesting issue where I can’t add my Video Doorbell Pro back to the app. I deleted it from the app, cleared cache, forced close… all that.
When I power it on and hold the button for 5 seconds, the circle blinks but the Doorbell doesn’t say anything like the instructions say it should.
My phone searches for it but can never find it (Android 14 beta/Pixel 6).
I would like to think I’m missing something but this seems pretty straightforward. The doorbell is charged. App Version 2.49.0 (b383).
Just out of curiosity, when you deleted it from the app, was it offline or was it connected to the internet?
I know the WCO’s and Base stations lock up if they aren’t online when they are deleted, and I just learned this is also the case for some other products like the Wyze Lock. I haven’t heard of this happening with the VDBPro yet, but I am curious.
Anyway, have you tried factory resetting the whole thing, including the Chime Pro?
I think that should help. Let me know.
That was 100% the fix!
I don’t know why I didn’t do that. I thought I could just do it again and not mess with the chime. And it’s LITERALLY in the list of things to do when you add it via the Wizard.
Dear Wyze, I became a non-reading user today. I owe an apology to whoever wrote the Video Doorbell Pro Wizard instructions. You TOLD me what to do, I went past the screen and ignored it, because “I” thought I knew better. I didn’t. #TheCustomerIsNOTAlwaysRight
And to think how “close” I was to creating a support ticket? #Shame#Shame – rings bell
We’ve all done similar things! It takes a good person to own up to it. I’m glad it helped though! Thanks for the followup buddy.