I’ve been trying to attach my new Wyze Lock Bolt as an accessory to the Video Doorbell Pro, but it simply doesn’t save. It looks like it’s about to complete the setup, but does not save the changes.
I have a log for review: 1806355
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I have the same exact issue.
Wyze Lock Bolt (The one with fingerprint and keypad) and Doorbell Pro with Chime.
I click on add accessory, the lock shows up and I select it, then the screen loads and shows it as selected. Then when I click the back button it shows no accessories connected..
I am having the same issue
@helenclarko, have you been able to make any progress with this? What did Support say when you contacted them?
I don’t have either of these specific products, but I’m trying to get some more eyes on this issue.
Welcome to the Forum, @Camerahinge and @matthewjohnunderwood! 
I am having the same issue, mine was working for about a year and it stopped. The resolution was to reset it, now I can’t add it back.
Support said it was being invested and closed the ticket.
Any suggestions from anyone?
Same issue, any answers yet?
Nope, support said they were investing on April 5. When I asked for an update on the 15th, the ticket had already been closed.
Still not working and no follow-up.
I have sent this issue up to the team, anyone having this issue, could you try linking them again and if it fails submit a log and give me the log number so we can determine why it is failing.
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Thank you!
@WyzeJasonJ it failed again, log file 1825724. Thank you for looking into this.
Thank you for the log, we believe we have found the issue. We are aiming to have this fixed for the 3.5 app release.
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I also am having the same issue Log ID : 1829593