VDBv2 goes offline roughly once a month

[ramsdaro]

Hello,
I have a VDBv2 that goes offline roughly once a month.
It give me the flashibg orange circle. The only way I’ve been able to get it online again, is to unwire it so it has no power. I then add a new device. Tell it I don’t want cam plus, even though I already have it for the camera. Then I have to set the type of doorbell I have so the house chime will work.
Has anyone else experienced this, is there a fix, or at least an easier way to get it back online.
I tried the restart camera button from the app, but since it’s offline that function does not work. I have not tried the reset service button.
Thanks

[Crease]

@ramsdaro

is there a fix, or at least an easier way to get it back online.

Apparently this is a known issue, because a β firmware was released for it a couple of days ago:

@WyzeJasonJ

Wyze Cam Doorbell v2 Beta Firmware

Version: 4.51.2.0578

What’s New:

• Fixed a bug that caused the device to not reconnect to WiFi

@ramsdaro

I have not tried the reset service button.

I have tried that on other cameras at the advice of other Forum members in an attempt to resolve other issues, but I’ve seen no discernible effect and don’t have any evidence that it does anything to help non-subscribers. I don’t think you’d harm anything by trying it, but I’m skeptical that it’s going to resolve your issue.

[ramsdaro]

Thanks. After I posted, I went to do my usual routine. But this time I only had to power cycle it. I’m on v 0379 . I wish it wouldn’t go offline. But was happy when I didn’t have to add it as new device.
I didn’t try to have it reconnect without the power. I just went straight to my usual routine when I saw the orange. Definitely a step in the right direction. Thanks

[Crease]

You haven’t mentioned this so far (at least not that I’ve seen elsewhere), so if you haven’t already done this I’d make sure your transformer is delivering adequate power, as I’ve read elsewhere on the Forum about power issues contributing to connectivity issues:

Wyze Doorbell Cam v2 disconnects and stops working after a few days without a factory reset

My new wyze doorbell cam v2 worked out of the box but only for about 2 days, and then I could no longer connect to it (flashing orange light). Attempting delete and re connect it would not work either (could not connect to the internet). Performing an factory reset by holding the setup button for 10 seconds worked again for another 2 days, but then its back to the orange light and being unable to connect to the internet again. Hardwired, Latest firmware updated etc. 2.4ghz internet band. pre…

Wyze Doorbell V2 unstable connection

I’ve followed all instructions for installing my camera, however, no matter what I do, I cannot get the device to stay connected to WiFi. When I first set it up, it worked for about a day, then went to permanently flashing orange unless I left my front door open (storm door still shut) for about 15 minutes, then it could get it to reconnect and show 2 bars of signal strength. I figured that the connection must not be strong enough, even though it would show 2 bars for signal when it was connecte…

In that second topic, one of the Wyze founders indicated that they’re looking at continuous recording to microSD as being potentially related, as well, so I can only speculate that some of that thinking may have gone into the latest β firmware engineering.

I would guess that your power supply is probably okay since you’re reporting the issue so rarely, but I think it would be a good thing to check off the list as a potential contributor to your issue.

[ToyzRUsKid1976]

I took my SD card out and it still lost connectivity 12 hours later. Patiently waiting for a fix

[Crease]

I read that in a related thread, too. I’m still operating with the hypothesis that Wyze foodged something(s) in the firmware releases since January, so I’m trying to be optimistic that they can isolate and squash some bugs in a future release, hopefully something that both arrives soon and is stable.