V4 SD playback interface sucks

Just hooked up my new V4 and the playback/events option for the SD card is cumbersome and takes so much away from what these cameras based their original sales on. Ive followed and purchased from this company right from the start. I still have the V2 and V3. Why would Wyze stray from an interface that worked so well. Is it just an attempt at a monthly money grab? Im very disappointed in my new purchase.

Update: dave27 educated me on app use. All good here now :grin:

All of the new cameras use the “new” UI. Some people love it and some hate it. I have cameras with both the new and old UIs. I can use either one, but I do prefer the old one.

Why they made that change, I can not answer.

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The interface changed a couple years ago, seems everything after the v3 has some version of the newer one. But what makes you think it is a money grab? I don’t pay any monthly fees and they work fine, and if I did pay the interface wouldn’t change. You may just need to get used to the differences. I never had a v3 but I don’t find any of the ones I have (all with newer interfaces) to be cumbersome at all.

Tap an event picture, tap “SD card”, it plays the event video. Pretty easy.

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Thank you dave27. I wasnt aware I could hit event, then SD to play vid, I thought i had to scroll events thru the sd icon. Much appreciated

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Depending what you’re looking for, both ways can be useful, I’ll scroll through the timeline if I’m trying to find something in between events (and the icons on the timeline help keep track of where you are).

If you tap the video while watching SD card video, there is a forward and back arrow. Tapping those skips between events, which is handy if you’re trying to find one in particular without going back and forth to the events tab. This works in both “continuous” and “events only” recording mode, not sure which one you’re using.

Also note that you can “pinch” and “stretch” on the timeline to zoom in and out which is very handy too and took me like a year to figure out (only after someone else here mentioned it).

They actually just made some changes recently, going from vertical to horizontal timeline (which I believe is what the v3 had). I would prefer if the timeline was overlaid on the video like it used to be but they seem to be playing around trying to find the best mix for people.

The biggest problem is that on the event screen after tapping a notification or event, there is a “play” button that leads you to an advertisement for Cam Plus if you aren’t a subscriber. The reason being that “play” button is to play the cloud video, which us non-subscribers don’t have. But they do not make that clear, obviously your instinct is to hit the play button and then people thing they got ripped off because they can’t view the video on the SD card. They should have a label or maybe have that pop up screen clarify it.

I’d say the only thing I don’t like about the newest interface (with the horizontal timeline) is when in landscape mode, double tapping now shrinks the video to bring up the timeline on the right, where I was used to that being zoom in/out. But before, you could not bring up the timeline in landscape mode at all. So I guess it is good and bad. Like I said, overlaying the timeline on the video like older interfaces I think is the perfect setup, but doesn’t seem like the way things are going. Maybe people didn’t like that it blocked parts of the video.

I made this a while back, I think you’ve already figured it out but just in case it helps clarify. I think after a day or two of using it you’ll be familiar with the new interface, personally I find it easy to use but I know people coming from the older cams don’t like it at first (we all prefer the familiar obviously).

Wyze should probably invest the time in a good quick reference/UI overview guide, would eliminate a lot of negative user experiences, both for new users and ones coming from older cams.

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Good stuff. Thanks for your help Dave

Ive been playing with it a bit and still find the old layout way more intuitive, user friendly and much quicker to scan timelines. Just my preference I guess.

I’m guessing if I were to get a v3 I’d probably find that interface confusing and counter-intuitive (I had one briefly a couple years ago and don’t remember it being all that different, but I’ve mostly forgotten what it was like). :slight_smile: From what I recall it was somewhat similar to the interface my Panv3s originally had so it didn’t stand out that much (the Panv3 interface is very different now though, more like the v4).

Wyze has probably resisted updating the v3 and older cams to newer interfaces to avoid upsetting users. Though that hasn’t stopped them from changing the interface on my Panv3s twice now and the v4 once.

Something consistent across all cameras would be nice, but I guess that’s difficult to do when you have lots of users used to one, and lots used to the other, with each liking certain aspects.

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V4 interface is terrible.
I will not be buying anymore cameras with the new interface.
I put an alert on to tell me when V3’s are available again.
That is the golden version IMHO.

Wyze hasn’t stocked the V3 for a long time. It’s now only available refurbished. I don’t think it’s being manufactured anymore. Maybe try Amazon.

Yes, Wyze V3 is at EOL, the last bastion of Cam Lite. Get them if you find them :laughing:

I think that technically speaking, the only camera that is officially “EOL” with an FDOS announcement is the V1 Cam.

V3 Cam is definitely not EOL. Just yesterday WyzeDave indicated they are probably going to update the V3 cam to get RTSP:

But I know you mostly meant that Wyze doesn’t manufacture any new ones of that model to actively sell, and that is probably correct. It’s possible they still produce new ones once in a while though, since they are the only thing that supports some of the accessories. It just doesn’t make sense to do it very often.

Just thought I’d clarify that they have a specific definition of End of Life, and that doesn’t apply to the V3 yet.

EOL process consists of a series of technical and business milestones and activities that, once completed, make the Product obsolete. Once obsolete, the Product will no longer be sold, improved, maintained, or supported in the ordinary course of business.

Currently the V3 continues to be improved, maintained, and supported. The only camera that doesn’t get any more updates is the V1.

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The question remains, for how long though?

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Considering that it is one of the most used devices ever…probably a while. The V2’s would have to go EOL first and even they haven’t gone EOL yet. I expect some newer less popular cams would go EOL before the V3’s. The main reason for this is that Wyze leans toward making a lot of their decisions based on what will impact the largest number of users. So, in this case, supporting V3’s longer will benefit more users than supporting some things that came after it.

Also, I just checked and they are still making and selling V3’s :wink:
I guess they figure it’s not too risky considering new accounts can no longer sign up for CPLite for free cloud events anyway. I would say that since they haven’t even stopped manufacturing them yet, it’s got a long time before they go EOL. The V2’s, and Pan V1, Pan V2, Original Doorbell, WCO’s, etc will all go EOL before the V3. Some of the newer cameras might too depending on the use and demand stats for various models.

the only place I see to request “let me know when this is available again” is on the wyze app.
amazon needs a similar feature,
I’ve bought a bunch of V3s (over 2 dozen probably) and my friends and family, on my advice, have bought many more, but I will no longer recommend wyze cams with this new UI/interface.

time to start looking around at alternate vendors, but I hope wyze will get a new supply of V3s, I’ll buy some as spares.

There are 5 in stock as of this writing, so you might want to hurry:

They cost the same. I don’t see why I would pick an older model with less resolution. The UI can be learned; the hardware won’t improve.

Yeah, that’s why I don’t buy them either. Reasons people DO still buy them though, include:

  • It’s the only camera that offers Invisible Near IR, instead of Visible Far IR (I use these as baby cameras because the Far IR in every other camera causes a spooky red glow that draws attention and freaks babies/toddlers out). I don’t like Far IR for “security” or any other time, because it draws too much attention to the camera. I want my cameras to blend in to the background, not flash people in the face annoyingly.
  • People who already have CPLite can still get 12 second cloud events and person detection for free (This is the main reason people love these)
  • It’s the only thing that works with some accessories

A bunch of other small reasons, but the above are the major ones. Still, I’m like you and I’m mostly switching to the better, newer ones with mostly improved hardware and features for a similar cost.

Wife still uses Windows 7. I was able to update to Windows 11. It was almost a disaster. I had to restore the boot drive; fortunately I had a backup. Some people just aren’t comfortable with new user interfaces.

thks for the tip. immediately ordered a 3 pack. page now says sold out, so your msg probly prompted others. btw, i have a v4 and I can see NO improvement in video quality. I stated in a previous post months ago the reasons that carverofchoice just mentioned.