For some reason I cannot get into the single view mode for any of my V3 Pro cameras (I have 3 of them). They show fine displayed in my camera group, but when I click on one to go into the settings, it just keeps trying to connect. All the V3, V2, V1 Doorbells, and Doorbell Pro allow me into the single view (where you can get to the settings). I turned one V3 Pro off/on and it continues.
I did the sign out of the android app, and cleared the cache, but it did not help.
They display fine in Webview. They are recording events to the cloud.
I just cannot get to the settings (single view mode).
When I click on any of the V3 pros I get:
“Loading Live Stream”
Step 1 of 3
Starting up a secure connection
Try to connect “X” times.
Never goes in so I can get to the settings.
Update:
I just moved one out of the group to the homepage and it allowed me into settings.
Tried again and got the timeout error, kind of hit and miss now.
Moved another V3 Pro out to the main menu and it connected fine in single view.
Moved the two Pros into their own V3 Pro camera group and they both display a view, but when you click on either Pro, neither will go into single view mode.
Internet speed is good, and no other cameras are having problems.
I hesitate to reboot my router because other devices are working fine.
V3 Pro firmware 4.58.11.8391
Wyze Android app 2.49.0 (386) Pixel 6a Android 14 Phone all updates applied
Update Part Deux:
I restarted my main router, but that did not fix it (had not been done since late July, so it needed to be done anyway). My Asus router that all the Wyze devices attach to was restarted in December, so I left it alone.
I uninstalled the Wyze app on my 6a, and re-installed it (did not fix it).
I logged in on my spouse’s Pixel 8 with my credentials, and the problem did not manifest itself (worked great).
I was discouraged and walked out in the yard away from Wifi and connected via Boost Infinite with my problematic 6a, and it worked properly, so I really do not know why that is. I checked the wifi connection criteria on both phones and they were the same.
Why this only affects the V3 Pro cameras is bizarre, and only on my phone.
I can get to the settings when this happens so that is good, and if I must view the SD card contents, I can use my mobile data, or my spouse’s phone (but I must sign on with my credentials because the other is SHARED).
Final Update:
Overnight the problem self-healed (must have been the router reset).
The only thing I did on the app side this a.m. was turn off the Wyze Dark Theme, but i really doubt that had any affect.
I’ll take the win though!
My situation is similar to yours with my 2 v3 pro cameras. I can see the video stream in the thumbnails of my group, but the connection in single view mode doesn’t work. No problem with my v3 cameras or Doorbell v2. I’ve also tried a lot of things to troubleshoot and the only solution I’ve found is to install a previous version of the Wyze application.
With version 2.48.1.381, the single view mode works very quickly. Then overnigh Google Play updated the app to 2.49.0.386 and the problem is still there. I got an update this evening for 2.49.1.390 saying “Bug fixes” and hoping for it to be resolved. Unfortunatly not…
I have just reinstalled version 2.48.1.381, and everything is working well. This time, I have disabled auto-update for Wyze in Google Play. I will wait to see if the next update resolves this issue.
Also having issues since the update. It disconnects and shows offline I unplug/cycle it comes on fine stays up 1-5 minutes sometimes a bit more then goes offline again. Have reset router yada yada. My v3s and cam v2s are also partially doing it since updates the past 2 weeks but not as often and they return on their own. The v3pro just stays offline or so it says as the IR lights are still on.
I have figured out some work-arounds for these latest issues on my V3 Pros.
Moving the camera out of the group makes it work more consistently.
It allows you to access the “Spotlight Settings” too.
When I cannot get into single “live view” on a camera (group view seems to work consistently), sometimes restarting my phone will get it working again, or moving it out of the group (like above).
Thanks Nyuan!
I am on a Pixel 6a with Android 14 with January 2024 security updates, all current Wyze Firmware updates and the 2.49.1(390) Android App, Cam+ Unlimited. V3 Pro firmware is at 4.58.11.8391.
I had just rebooted my phone to fix the live view problem. Logging out of the app,
force stopping the app and Clearing the cache does not fix it. A complete phone restart seems to help most of the time for me to get live view back for the V3 Pros.
I’ll wait till it fails again on live view and I’ll make a log for you.
Meanwhile, why not add a V3 Pro to a camera group, restart the app, go into settings on the V3 Pro and select “spotlight settings” and see if you can get into that setting.
Thanks very much!
Twice after creating this log file (without restarting phone) I was able to fully connect to this camera after about 30 seconds of waiting while it negotiated the stream.
I have Xfinity 400/10 internet
At least my Wyze V3 Pro showed the moving van that knocked my mailbox down this afternoon! Nobody was hurt, so that is all that matters They stopped on the way out of the subdivision and apologized, so all is well.
The only problem I have with my one V3 Pro is it won’t stream on the my wyze web view. It will stream all day on my iOS devices. Firmware is still .7357 because the cam says it is up to date and I don’t feel like flashing it.
Have they got the live web view where it does not disconnect all the time? Last time I used it, it was not that good. I had to constantly reconnect my cameras.
If they could get it to where you could resize the windows and fit more on the screen it would be nice. I may look into that Tinycam Pro solution so I can put an Android TV device on my TV and have a screen dedicated to surveillance.
I don’t use it much, my V3 cams will connect instantly but the V3 Pro will not connect. It did previously but hasn’t in a long time. I think there were some more issues with the streaming web site today, there are some post here someplace.
V3 Pro is the driveway, cam is 15 feet from the router through a window
Antonius,
I am curious now, let me head over there and see if my three V3 Pros can connect to the new and improved Wyze WebView. I have several V3s too I can test. I don’t really care about the V2’s they are mostly there for the Wyze Sensor Bridge V1 sensors.
Thanks
Update:
All three V3 Pros connected up (albeit not fast) with Firefox 122,0 under Windows 11.
I usually fire up Edge Chromium and use it because it is almost the same as Chrome.
I normally use Firefox because Ublock Origin works great with it, and the blocking of autoplay audio/video on websites is MUCH better than Edge Chromium.
I was using Google Chrome, I will try Edge.
The V3 Pro connected with Edge but one of the four V3 cams did not even after 3 tries and that V3 is 8 feet from the router, the others are 35 and 40+ feet away and connect instantly That is why I don’t use that site.
If I was interested I would just mirror my iPad to my TV via Roku, works great.
I have a Roku, maybe I will download the roku app and try that out. The Google Playstore will not let you install Wyze on a tablet for some reason. I hate doing sideloading for apps.
I didn’t use any app I just use Apple Air Play and the setting in the Roku device to allow the connection to mirror the iPad. I have an Android TV with a Roku connected via HDMI.
I am sure if you do a search you can find directions on how to do it, I forgot where I put mine.
