I have a V3 that is acting up after disconnecting the power cable while painting. Immediately after plugging it in I noticed the app would freeze up.
Based on the alerts it seems to be functioning normal but playback is body at best and live feed will freeze and sometimes skip time to try to catch up.
All the cameras on early Sunday morning seem to be acting up and sometimes this will refresh itself.
I’ve tried repowering the camera, repowering the phone, resetting the Wi-Fi and the modem, standing closer to the Wi-Fi, checking the firmware to make sure it was up to date. Date checking the software to make sure it was up to date, clearing the cache on the app.
Why would unplugging and plugging in the camera cause any issues?
Do you have a micro SD card in it? Unplugging without safe ejecting the card could have caused corruption, and in turn that could be bogging down the cam while it tries to write to it. Formatting the card may help, unless it caused physical corruption/damage.
Only other guess as to why unplugging it would cause the problem is just that sometimes when electronics have been powered on for a long time, a power cycle causes a component to burn out or go bad (fully or partially).
Unless something else happened during painting like the camera got hit or something.
Here are a couple more things to try. First, have you tried accessing the problem camera on a second device? I have the Wyze App on Android and Apple devices. If one seems weird I try using a different device.
Second, you can delete the problem camera in your App a hit the Setup button and try re-setting up the camera again. Sometimes this will fix problems.
Third, I would try manually flashing the camera firmware. You might even try flashing software one version older to see if it makes a difference. The camera should then try to update the latest firmware.
Yeah since I have it set to continuously record I guess it’s on all the time. But occasionally there’s power outages and stuff and don’t usually have the issues if it accidentally got unplugged. But there’s also some correlation to the newer app change since reset. That makes me wonder if the newer app is trying to force out the older cameras.
Painting was that I had to pull the wire out a little bit so I could move the camera off the magnetic mount and set on the roof. So I unplugged the connection from the usb power on the inside of the shed.
I have not tried this on a different Android device yet.
I have reformatted the SD card as of today and we’ll see if that changes anything but so far notice time jumps and lags went live
Is there a link to download past apps and firmware? I do feel that this has something to do with the newer app changes. Maybe they’re trying to push out the V3
So the new issue is now. It keeps telling me the camera is offline. But this seems to be more app related because the camera still sending me alerts that it’s recording and since it’s a V3 still have the 12 second previews. When I try to activate the camera, it states that it’s active but sometimes the image freezes until you click on the actual camera versus the grouping of three different cameras. When I go there it’s back to saying it’s offline. And then if I watch something after I reboot it. As soon as I change greens it goes back to saying that it’s offline. But as I said, I’m still getting alerts and it’s still recording non-stop. That’s why it seems like it’s an app issue.
Honestly it sounds like a connectivity issue. The alerts and events can batch and upload slowly, where live view requires a stable bandwidth. Not sure why rebooting the cam would have caused that, my two guesses are you might have beamforming enabled on your router and it recalculated how to focus its signal when the cam was offline. Rebooting the router (especially when other things are not connected to wifi) might help if that’s the case, or just disabling that feature (which I always recommend anyway). Other thought is the power cycle may have just harmed the internal circuitry of the camera. Sometimes when something is on for a long time then you remove and re-add power that’s what does in some small component. I’ve had even enterprise networking gear be running perfectly fine but after a power loss the fans will not spin back up.
Yeah, seems to have been connectivity. I checked the info on the cam and showed no bars. Rebooting the phone and clearning cache did not work, I had tried rebooting router and did not seem to work last week. but this time rebooted the router and also reset services and restarted the cam and it seemed to reset something this time and got full bars showing on the app for the cam. It seems stable right now holding the full bars.
Side note: the V4 I have lives MUCH closer and only has 2 bars.
Yeah can’t really go by “bars” every wifi chipset has its own interpretation of signal and how that translates to some arbitrary graphical representation.
Check in your router and if it lets you disable beamforming, turn it off, often to blame for odd signal fluctuations.