I’m having some odd behavior with some of my V2 cams and original pan cams. All cameras are running Cam Plus. In the event list, it will show a clip of 18 seconds(as an example). In the actual event view, I’ll get 5 seconds and it’s really choppy. Other times, it will show an event that last minutes, but the actual clip is a still image.
I did have these cams on the old “name your price” legacy plan, but discontinued that and went with the bulk X# of licenses for the year plan for Cam Plus.
Any thoughts?
How’s your internet speed from where your viewing the events? Sounds like it’s unable to load them.
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Speeds are good! My doorbell cam which is somewhat near the V2 gets between 100-200 for transfer rates. We’ve got symmetrical gig fiber with two eero pro 6 units. The newer v3 and spotlight cams don’t have these issues.
Hmm, try clearing the app cache in account > app settings. Also try uninstalling and reinstalling the app. Other than that I’m not sure, @carverofchoice @spamoni4 any ideas?
Sounds like a bug to me. You should have a very adequate bandwidth and router.
After making sure you’re on the latest firmware, I would try rebooting the camera(s), and if it continues we should probably report it in Fix-It-Friday event on Aug 5th and see if others have similar experiences. You can always contact support before then too.
If anyone else is experiencing this, please also chime in.
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Thanks! I’ve done multiple reboots; booth through the software and by physically unplugging them. I may try reformatting the SD cards and see if that helps. I appreciate the heads up on the Fix It Friday event!
Ok, a bit more info. I’m getting a “failed to upload” error on the still clips. This isn’t an issue with some of my other cams. I’ve tried multiple reboots and even reformatted the SD card on a laptop using the FAT 32 format.
