Sincerely, that was not directed at you. It was for consideration of the WiFi smarter folks that help people. We often find ourselves down the wrong rabbit hole after a very winded narrative of instructions. Then suddenly new info is introduced that explains it all My suggestion was overdue considering how many people show up at what is primarily a camera assist forum and ask for WiFi help.
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They also typically block traffic between clients on the guest network though so it probably wouldnât help.
Is there another device you can attempt it from (install the wyze app) just to check and see if it is device related? There should not be an issue having the traffic on a guest network and loop via the internet (thatâs how mine work).
What does the WAN of the eero connect to?
whoa. The cable modem. what are you plugging into it?
My FIOS ONT. I was asking the OP though, donât really care what yours is connected to 
If theyâre daisy chaining the Eero off an ISP provided router, thatâs an important piece of info.
Yes, the Eero router is plugged into an ISP cable modem from Comcast with its internal router bypassed.
OK so it is in âbridge modeâ? Even if it is the problematic XB7, as long as it is in bridge mode (and not just wifi disabled or something like that, has to be running in modem-only mode) then that shouldnât be an issue.
If it isnât in bridge mode, Iâd start there.
Assuming your ISP router is in bridge mode, and assuming your phone is not the issue (seems unlikely, but never know, app may have updated around the same time or something).
Then weâre down to the Eero being the issue.
You can try disabling IPv6 in the Eero as suggested, it might help, but it shouldnât be a problem.
I would look at the security features/settings in the Eero. See if the firewall has different modes like âstrictâ etc. See if there is any malicious site blocking, antivirus, blacklist type features. All of those could potentially interfere.
Obviously make sure it has the latest firmware too but it probably updated already.
ohhh, I missed that part. makes sense now. thanks.
Itâs in bridge mode.
Learning more about this situation - I thank everyone for your help with this problem, it is something different than I was originally thinking, now that I know more about it.
I will keep testing ideas - I can see the live stream through a web browser, so itâs still working except for communicating with the phone. Will try the switch to the main network on one cam and see if that is the problem, being siloâd on the guest network.
Thanks all,
GinEC
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I believe the browser stream uses a different protocol than the phone app so that may not be a good indicator. Did you check in the eero for any sort of security settings that might be blocking things? Testing at least temporarily on the same wifi network is a good idea. When the cam is on your main wifi, I would test via both Wifi and cellular. If it works on wifi, but not cellular, something is still blocking the live feed from going to the internet, and my guess at this point is it is something in the Eero.
The test cam is on the main wifi and live streams when phone is also on main wifi. With cam on main, I cannot connect over cellular or if phone is on the guest wifi. If I walk down the street out of range, it cannot connect. But walk back in, connects fine again.
I donât see anything in the eero app about security settings or anything obvious that indicates something is being blocked. Guest network settings are basically On and Off.
FWIW, I tried changing the camâs network by holding the Setup button on the underside for a very long time, rather than deleting the device first in the app (a method suggested here). It scanned the QR code but then said it couldnât find a network by that name, and stalled. I ultimately canceled the setup, and it still shows itâs on the guest network in the camâs settings. But the eero app shows itâs on the main, and as mentioned above, live stream to the phone from test cam works when phone is also on the main.
They definitely should communicate fine when both are on the same non-guest wifi as it is basically bypassing all the routing and firewall features of the Eero, just using the access point portion.
The fact that it still doesnât work when your phone is not on the wifi is pointing me towards some issue with the Eero passing/routing the traffic through the firewall and/or router portion. Their support may be able to point you to some firewall settings or something that you can tweak.
When one things they have done just about everything, its time to wipe and reset the network, reset the eero to factory default to make sure nothing âdemocraticâ is going on inside that shouldnât. lol
Having the same problem.
None of my cameras load while phone is on the same wifi.
Live stream error shows:
âFailed to connect.
Error: (code -22005)â
Switch to cellular and all cameras work.
Phone is running iOS 18 RC.
App is up to date, and all camera firmware is up to date.
Other users have reported with IOS 18 Beta and RC they have to go in and grant the Wyze app a new permission, something like âlocal accessâ. This seems to be something new in 18. Iâm assuming once 18 goes final, Wyze will have a prompt in the app to grant that access. Iâm guessing 18 is using some sort of VPN now and you have to tell it to let Wyze bypass that and hit your local network directly.
THANK YOU good sir!!!
This resolved my issue. I agree with you once iOS 18 is pushed out to the masses, Wyze will have to prompt users for this.
Thanks for the post. I was having the same problem and closing the app and opening again worked.
Thanks dave27 and Sam_Bam for all your help - it turns out that all I needed to do was UPDATE THE APP. Now I am having no problems viewing the live stream on all cams. Updated app on main network and cams on Guest network, all working just fine. Happy news! And thanks again.
How far behind was the app - had you gotten the 3.0 update? Some (myself included) have had to reinstall the app after one or more of the 3.0 updates so updating the app may have accomplished the same for you.
Youâre set up like I am, with the cams on the guest network, your video is âloopingâ out via wyze servers on the internet, basically just like if you werenât on your home network. Generally it seems to work fine, there may be a bit of a performance improvement having it go direct but not worth opening a security hole for me.