I updated my home wi-fi network and all of my cameras went offline as expected, then showed as On in the app after a reasonable period.
But now I cannot connect to view the Live Stream, yet I am getting notifications in real time (just got one as I’m typing this, so something is working). I can view the playback through the Events screen, so they are still uploading to the cloud.
I have power cycled each camera manually by unplugging and replugging, restarted them through the app by hitting the Restart Device button as well as turning them off and on in the app, which works fine so I can still talk to them. All the firmware is up to date,
iOS
The network supports both 2.4 and 5 GHz devices. All other devices on that network have reconnected and are back to normal, it’s just these cams.
Try putting your viewing device on 2.4ghz and see if it works, if so it would suggest something in your new router blocking communication between 2.4ghz and 5ghz. Video streams directly between the cams and your device, whereas control and settings go via the internet, so if something is blocking that local traffic, that would explain the symptoms.
Another way to test would be to create a guest network with intranet access disabled (assuming your router has that feature), which would force the video stream to go via the internet.
Well if it didn’t work on LTE/cellular data then it is probably nothing to do with communication between the bands anyway.
Do you have any other devices you can try it from?
It is possible the new router is blocking the streaming protocol, one would think that would also stop it from uploading videos to the cloud, but I’m guessing that operates differently than watching a live stream. I’m thinking more that it is an issue with your phone than with the router or cameras.
On your phone, go in and “forget” your wifi network and re-add it, see if that helps? One would think that if everything else is working fine it wouldn’t be that but I’ve seen stranger things. I believe iphone also has a “network reset” similar to android but I’m not sure how much else that would impact, forgetting the wifi network should reset the wifi stuff.
One of the things most access points CAN do is to block communications between WiFi connected devices. This is very common on public WiFi. This would have any effect on connections when you are not on the same WiFi.
Yeah, I’ve never seen a router have client isolation enabled by default other than on a guest network, but I suppose it is possible (maybe it asked during setup). But it should still work fine looping out to the internet and back in that case.
That’s exactly how my IOT network is set up, even if I put my phone on the IOT network, if I don’t disable isolation, live view goes out to the internet and back in.
Not knowing what your routine is, I offer this as much a reminder to do often enough to see if it doesn’t help.
I have a friend whose wife routinely complains that she can’t live stream their V2’s. complain, complain, complain. How do I know she complains? Well, I’m the one that gave her these V2’s. And she hold me acccuntable for my free stuff not working. No good deed - blah, blah, & blah, right? And she only complains when I am around.
I have little trick that works for me, when this occurs. Its simple. Close the app wait a few seconds and open it again. I don’t have to log off. But I must close it. I think most iOS users get lazy and never close apps on their phones. But I can sympathize with why they don’t close apps, its so much work. You have to swipe up from the bottom, then wipe the app to close it. In this day and age, we should have a robot do that for us, so we don’t have to, right?
On with my story. I was pretty sure this would help. So, I ask for her phone, which she turns over to me happily. I swipe up and close all her apps. Then reopen Wyze, and try any camera. It streams fine. I hand her the phone, and she demands to know what I did. I didn’t tell her. 1) she won’t remember to do it. 2) I want the drama to build a little, so knowing her, if I do this two-three times, and it works, then when I do finally tell her, she will remember to try it herself. So, we are now on #2 and it worked again, and she still does not know, and now she’s really getting angry, I won’t tell her. Maybe next time.
Ha, good point. It always amazes me to see how many apps people keep open. At least on android, it seems to mostly sleep them and they restart when you go back to them (partially due to my older phone not having as much memory) but things seem to stay live much more on iOS. I’m just so in the habit of closing stuff I’m not using I totally forget people tend to leave it open (and not reboot their phones for months at a time)…
I have a friend that keeps like 10 copies of excel and multiple browsers with dozens of tabs each and a smattering of other programs, and wonders when her computer is sluggish… I don’t think they even know what the “X” icon does.
Sadly, it’s still not working. I deleted a cam and reinstalled it from scratch, and it’s not communicating with the phone. So no change in behavior. Plenty of events, no live stream.
I have a recently installed Wyze floodlight that exhibits the same problems. I get notices (I have Cam Plus) but the only time I can get live view is very early in the morning when presumably there’s less WiFi interference.
I tested it extensively close to the router before mounting. I know the connection is marginal and I plan to add a mesh node eventually.
It’s possible the new router has a weaker wireless. You can verify this by temporarily moving one of the cameras closer to the router.
@GinEC@p2788deal , Well we are all running out of our best idea. Which I guess brings us to the lesser used ideas. You don’t mention, and you should not answer me, but maybe you have “too many devices”. For instance, several (5+) years ago, I was using Samsung’s WiFi routers, a trio. And I was having offline issues with about 30 devices. Same 30. More than one manufacturer. I bought eero mesh and it didn’t help. What I didn’t pay attention to was the count - the number of devices. Both the Samsung and eero had a limit of 75 devices. And one would think they roll over to the other. Not so. When I finally figured it out, 75 would connect to the first and only a couple would connect to the second. And I had no control over which went where. And some right near would not connect. I moved to ASUS because they had a limit of 200 and the problem went away. Maybe its not your issue. But 1) worth knowing about. 2) cost nothing to test.
Look up your router’s specs. What is the device limit? Download “Fing”. you can use if for free. Refresh a few times, until you start getting a count of all that you know you have. (I keep a list, that I have build over a long time.) Could be you are bumping into a limit. Maybe you don’t have this issue, but good to rule it out too - anyway.
Good. But remember everything counts. I remember helping a neighbor with his WiFi, his problem only started after 3:00 every day. Finally, we found his son was sharing WiFi password with girl next door. And their laptop, tablets, and cell phones was pushing them just over the limit. Of course they hadn’t update their router since day 1. It had a limit of 35. Can you spell ancient? “We don’t need no stinkin’ new router”. (I gave him one.)
Do you have multiple SSIDs? One for the cameras and one for your phone? Are you using a VPN client on the phone? What is the IP address of the camera? What is the IP address of your phone? Are they both connected to the same SSID?
As @WildBill mentioned, disable VPN when trying to livestream the cameras.
Maybe your provider is Comcast / Rogers so you might have XB7 modem router? Enable bridge mode on XB7? Or you have a modem router + Eero 6 router mode = double NAT?
Blocked ports? 10001
Try enabling Guest Network and put one of your V3 camera on that network to test.