Good point, I assumed since they have their own router they would not have an ISP router, but there are plenty that daisy chain them, in which case the ol’ XB7 issues could be to blame (or even just double NAT, though they should work fine through that).
It can be very difficult to determine if the live stream is going direct or via the internet. If the cams are on different networks, definitely via the internet, but on the same network, there are plenty of things that can cause it too. Apparently IOS 18 has something that blocks local communication unless you specifically permit it, and some phones even have a VPN by default. Even company software on your phone can interfere.
@GinEC have you tried a different phone or device yet? That would at least eliminate one factor. Ideally a phone that isn’t identical to yours.
I don’t think I have VPN running, but if it’s on the router I might be able to hunt for it in the Eero app. We’re a bit past my IT and networking expertise, basic as it may seem, so I appreciate all the insights.
If that is the case then the stream from the cameras is going through Wyze servers before reaching your phone. Can you view the cameras on a cel signal on your phone, bypassing WiFi?
I did try that yesterday - forget the main network and try to view on the guest network, also turned wifi off on the phone and tried to view through LTE. But I am likely to try it all again, like looking in the same drawer over and over for something you know isn’t there
I’ll trawl the manual(s) and see if anything in there relates. We’ve had a guest network on previous routers for years.
Almost every router provides for a guest network. However, they all work slightly differently. For example, mine blocks network traffic between the main/guest and guest/main networks. Some also block traffic between devices on the guest network. Just depends on the router settings. I created firewall rules allowing access from my main network to the guest but not the other way around.
I wonder if we that try to help should work up a questionnaire to ask people seeking WiFi help would need to answer for assistance. (need is too strong a word). The point being, when they don’t give us the entire picture and the tweaks they have done - already, we are blindly poking in the dark for the donkey.
You can’t simply switch a camera to another network (wouldn’t that be great!), you have to delete it, switch the phone to the other network, then reinstall the camera again. But we’ve seen these cams get hacked on other threads here, and I’m a bit hesitant.
Thanks everyone for all the troubleshooting ideas, I really appreciate it!
Do not delete the camera. Simply run setup again by pressing the setup button on the camera and using the add device function in the app. If you’re connected to the main network you don’t need to reconnect to anything. The QR code generated by the app contains all the information the cameras needs (SSID, password.)
But we’ve seen these cams get hacked on other threads here, and I’m a bit hesitant.
It’s only for testing to eliminate issues with the guest network.
